Enterprise Operations Engineer I at Mastercard in O'Fallon, MO

Summary: Mastercard is a technology company in the global payments business. The role involves providing 24x7x365 technical operations support for Mastercard’s global infrastructure, monitoring performance, and executing incident, change, and problem management processes. Responsibilities: - Globally partnering with our Customers to deliver world class technical support for MasterCard infrastructures and applications, enabling growth, diversification and new business generation - Provide 24x7x365 technical operations support for MasterCard’s global infrastructure; with focus on minimizing impact to Customers and internal users - Monitor the infrastructure, and be a key stakeholder in MasterCard Incident and Change Management processes - Regularly perform data analysis to determine MasterCard’s performance and identify areas of improvement - Execute Incident, Change, and Problem Management processes - Perform effective vendor management techniques to ensure forward-progress managed Incidents - Monitor the performance of traffic, systems, and central site processing, addressing anomalies detected - Conduct quarterly Release and patch rollout for European authorization system - Route central site and customer traffic as necessary to minimize downtime and impact to the brand and business Required Qualifications: - Associate's Degree or equivalent work experience - Broad knowledge of routing, switching, tunneling, and Multiprotocol Label Switching (MPLS) - Demonstrates the ability to function in 2 of the following disciplines: UNIX, Mainframe, Production Control, File Transfer, Single-Message, Dual-Message, or Network, and has intermediate-level understanding in at least 1 area - Basic UNIX scripting and tool monitoring, JCL, MVS, batch scheduling, knowledge of tandem technology - Effective problem and troubleshooting skills - Effective written and verbal communication skills - Effective organization skills - Effective interpersonal skills Required Skills: Routing, Switching, Tunneling, Multiprotocol Label Switching (MPLS), UNIX, Mainframe, Production Control, File Transfer, Single-Message, Dual-Message, Network, UNIX scripting, JCL, MVS, Batch scheduling, Tandem technology, Incident Management, Change Management, Problem Management, Vendor management Benefits: Insurance (including medical, prescription drug, dental, vision, disability, life insurance), Flexible spending account and health savings account, Paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave), 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire, 10 annual paid U.S. observed holidays, 401k with a best-in-class company match, Deferred compensation for eligible roles, Fitness reimbursement or on-site fitness facilities, Eligibility for tuition reimbursement, 56 hours of Paid Sick and Safe Time, Jury duty leave, On-site fitness facilities in some locations