Director - Revenue Operations (Strategy &… at Mastercard · Gurugram

Director - Revenue Operations (Strategy & Transformation) Location: Gurgaon, India Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Director - Revenue Operations (Strategy & Transformation) Overview of Mastercard Services Services is Mastercard's professional services arm, focused on driving value beyond payment transactions. We harness the power of our transaction data, deep payments expertise and vast network of merchant and FI partners to offer holistic solutions to our customers. Our solutions comprise consulting; cyber & intelligence; data insights; marketing services; loyalty & analytics platforms; and more. Discover more at www.mastercardservices.com/en. About the Role We are seeking a dynamic and strategic leader to join our Revenue Operations organization as Director – Strategy & Transformation. This role will drive the evolution of our operating model, lead high-impact transformation initiatives, and enable scalable, efficient, and insight-driven Revenue Operations across our global business. The ideal candidate will combine strategic thinking, operational expertise, and execution rigor to translate business priorities into actionable programs that enhance productivity, customer experience, and revenue realization. Key responsibilities include: 1. Strategy & Operating Model Evolution Define and evolve the Revenue Operations strategy and target operating model aligned with business growth priorities Identify opportunities to improve sales lifecycle efficiency, revenue realization, and customer experience Act as a trusted advisor to RevOps leadership on strategic planning and transformation roadmaps 2. Transformation & Program Leadership Lead and execute enterprise-wide transformation initiatives across areas such as deal lifecycle management, order-to-cash, and revenue assurance Drive cross-functional programs spanning Sales, Finance, Product, Legal, and Technology Ensure disciplined program governance, milestone tracking, risk management, and value realization 3. Process Optimization & Automation Identify, design, and implement process simplification and automation opportunities across Revenue Operations Leverage data, tools, and technology (e.g., CRM, workflow automation, analytics) to improve efficiency and scalability Champion best practices, standardization, and continuous improvement 4. Insights & Performance Management Establish robust performance metrics and KPIs to track operational health and transformation impact Generate actionable insights to support decision-making and prioritize initiatives Drive adoption of a data-driven culture within Revenue Operations 5. Stakeholder Engagement & Change Management Partner with senior stakeholders across regions and functions to align on priorities and drive execution Lead change management efforts, ensuring stakeholder buy-in, effective communication, and sustained adoption Act as a bridge between global strategy and regional execution, incorporating local needs into scalable solutions 6. Team Leadership & Capability Building Build and lead a high-performing team focused on strategy, transformation, and continuous improvement Foster a culture of innovation, accountability, and collaboration Develop capabilities in areas such as program management, analytics, and process design Qualifications & Experience 10–15+ years of experience in Strategy, Transformation, Consulting, or Revenue/Sales Operations Proven track record of leading large-scale transformation programs in complex, matrixed organizations Strong understanding of end-to-end revenue lifecycle (sales, contracting, order management, billing, revenue assurance) Demonstrated ability to influence senior stakeholders and drive cross-functional alignment Experience with Business Process Engineering and Digital Transformation Strong analytical and problem-solving skills with a data-driven mindset Excellent communication and executive presentation skills Experience in B2B Services / SaaS / Payments environments Familiarity with tools such as Salesforce, O2C, Business Process Management, Workflow automation, and Global experience working across multiple regions (e.g., LAC, NAM, EMEA, APAC) Corporate Security Responsibility Abide by Mastercard’s security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.