Director, Product Management - Tokenization at Mastercard in Singapore

Director, Product Management - Tokenization

Location: Singapore

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Director, Product Management - Tokenization

Role Summary

The Director, Product Management – Tokenization is responsible for defining and executing the strategic vision, product roadmap, and commercialization of tokenization solutions across the digital payment ecosystems. This role will lead the product development, deployment and scaling of tokenization capabilities that enhance payment security, enable digital experiences, support ecosystem partners, and drive payment innovation.
The successful candidate will collaborate closely with issuing and acquiring partners, card schemes, digital wallet providers, merchants, fintechs, technology teams, risk, compliance, and external stakeholders to deliver secure, scalable, and commercially successful tokenization products.

Key Responsibilities

Product Strategy & Leadership
- Define and own the tokenization product strategy aligned with business objectives and market opportunities.
- Act as a support function to the markets and help accelerate market plans
- Develop and maintain a multi-year product roadmap for payment tokenization services.
- Identify emerging industry trends, technologies, regulations, and competitive developments impacting tokenization and digital payments.
- Drive innovation across card-on-file, network tokenization, wallet tokenization, merchant tokenization, and device token solutions.
- Lead product prioritization and investment decisions based on customer needs, market potential, and business value.

Product Development & Delivery

- Lead end-to-end product lifecycle management from ideation through launch and optimization.
- Partner with technology, operations, risk, and architecture teams to design and implement scalable tokenization solutions.
- Establish product requirements, business cases, go-to-market plans, and success metrics.
- Manage product performance, customer feedback, and continuous enhancement activities.

Commercialization & Business Growth
- Develop business cases and revenue models for tokenization services.
- Drive adoption of tokenization solutions among issuers, acquirers, merchants, wallets, fintechs, and ecosystem partners.
- Identify opportunities to monetize tokenization capabilities through value-added services.
- Support sales and business development teams in client engagements and solution positioning.
- Establish and monitor KPIs related to adoption, revenue, transaction growth, and customer satisfaction.

Industry & Ecosystem Partnerships
- Build strong relationships with digital wallet providers, fintechs, payment processors, and technology partners.
- Represent the organization in industry forums, working groups, and standards bodies.
- Collaborate with ecosystem stakeholders to drive interoperability and innovation.
- Support strategic partnerships that accelerate product growth and market expansion.

Risk, Compliance & Governance
- Ensure products comply with regulatory requirements, scheme mandates, and security standards.
- Collaborate with legal, compliance, and risk management teams on governance frameworks.
- Support implementation of PCI DSS, EMVCo tokenization standards, network tokenization requirements, and related payment security initiatives.
- Partner with security functions and help monitor and mitigate operational, fraud, and cybersecurity risks associated with tokenization services.

Team Leadership
- Build, mentor, and apply leadership skills in a high-performing product management team.
- Foster a customer-centric and innovation-driven culture.
- Provide coaching to product managers and cross-functional stakeholders
- Promote cross-functional collaboration and execution excellence.

Qualifications/Education
- Bachelor's degree in Business, Technology, Engineering, Computer Science, Finance, or a related field.

Experience
- 10+ years of product management experience within payments, fintech, banking, or related industries.
- 5+ years leading payment products with direct responsibility for strategy, roadmap, and delivery.
- Deep expertise in payment tokenization, digital wallets, card payments, network tokenization, and payment security.
- Proven track record launching and scaling payment products across multiple markets.
- Experience working with card schemes, issuers, acquirers, merchants, fintechs, and payment processors.
- Strong understanding of payment ecosystems, authorization flows, and emerging payment technologies.

Preferred Technical Knowledge
- Network Tokenization
- Digital Wallets
- Card-on-File tokenization
- Click-to-Pay and Secure Remote Commerce

Key Competencies
- Strategic Thinking
- Product Vision and Roadmap Development
- Data-Driven Decision Making
- Customer-Centric Innovation
- Cross-Functional Leadership
- Communication and Presentation Skills

This role is ideal for a senior payments leader passionate about shaping the future of secure digital commerce through innovative tokenization solutions and ecosystem partnerships.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.