Content Strategy Analyst II at Mastercard in O'Fallon, MO

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Content Strategy Analyst II

Summary
Content Strategy and Development (CS&D) provides the technical and operational information that customers and stakeholders need to do business with Mastercard. CS&D is committed to driving the business goals of Mastercard by maximizing the impact of content.

We foster solutions to provide the right content, to the right stakeholders, in the right format, at the right time. We accomplish this by collaborating with business partners to understand customer needs and deliver timely, high-quality information in a wide range of media and languages.

Overview
This position supports the creation, delivery, and maintenance of technical documentation that supports Mastercard products and services.

•Are you passionate about technology and finding new ways of doing things that challenge the status quo?
•Do you enjoy finding new solutions for delivering digital content?
•Do you enjoy working on a team that interfaces with business partners across the globe?
•Do you enjoy creating technical documents?

Role
•Collaborate with cross-functional teams (Product Managers, Engineers, Testers, etc.) to create and update technical content
•Accountable for the successful completion of high-quality projects within the technical writing function
•Ensure documentation aligns with CS&D writing standards
•Manage the review lifecycle and address input and feedback from internal business partners and external customers
•Provide excellent customer service to business partners and customers
•Author content in XML or Markdown for creation and editing
•Publish technical content to multiple platforms and output types, including PDF, HTML, Wiki, and online help
•Demonstrate the following Mastercard Way principles and behaviors:
Create value for customers, partners, and colleagues
Grow together to achieve goals
Move fast on what matters most for customers and Mastercard

All About You
•Strong organizational and time management skills
•Strong written and verbal communication skills
•Technologically savvy with a process improvement mindset
•Adaptable to dynamic change and ambiguity; thrives in a fast-paced environment
•Ability to identify process improvement opportunities
•Team player with the ability to interact and consult with various levels across the organization
•Demonstrates professionalism, accountability, and empowerment to drive results
•Basic working understanding of content localization
•Ability to work independently, including problem-solving and troubleshooting
•Experience with Microsoft Office products
•Experience with or willingness to learn CMS and authoring tools (Ixiasoft, Oxygen, xMetal, Visual Studio Code)
•Basic understanding of DITA/XML, HTML, and PDF
•Experience with MSTP, Chicago, or other technical publication guidelines
•API specification documentation experience is a plus

Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

In line with Mastercard’s total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more. Mastercard benefits for interns generally include: 56 hours of Paid Sick and Safe Time; jury duty leave; and on-site fitness facilities in some locations.

Pay Ranges

O'Fallon, Missouri: $76,000 - $127,000 USD