Analyst, Customer Onboarding and Partnership at Mastercard · Purchase

Summary: Mastercard is a global technology company in the payments industry, operating as the world’s fastest payment processing network. The Analyst, Customer Onboarding and Partnership will be responsible for managing customer onboarding processes, improving customer experiences, and supporting various strategic initiatives within the Franchise Growth & Enablement team. Responsibilities: - Collaborate with internal teams to develop onboarding processes and support for various products and services - Identify areas for process improvement and enhance customer experiences - Create end-to-end process documentation and training guides - Assist with creating presentations, tracking and reporting metrics and trends to management - Participate in UAT for platform enhancements as needed - Lead efforts to build operating efficiencies within unit including critical customer data clean-up efforts - Support day-to-day operational activities such as data analysis, process coordination, and issue resolution - Assist with strategic initiatives to drive incremental value for Franchise and Mastercard Required Qualifications: - Bachelor's degree required - Highly motivated, demonstrated ability to take initiative and accountability - Self-driven, intellectually curious, resourceful, and analytical - Results-oriented problem solver, with demonstrated ability to multi-task and prioritize work - Experience and ability to work independently to produce results in a team oriented environment - Strong attention to detail and organization skills - Strong communication (written and verbal business English) and interpersonal skills - Ability to work in a high paced environment - Flexible and responsive, strong follow through skills and ability to set expectations - Enthusiastic, eager to learn and work at a global financial service technology organization - Abide by Mastercard's security policies and practices - Ensure the confidentiality and integrity of the information being accessed - Report any suspected information security violation or breach - Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines Required Skills: Customer onboarding, Process documentation, Data analysis, User acceptance testing (UAT), Process improvement, Training guide creation, Metrics tracking, Data management, Analytical thinking, Presentation creation Benefits: Insurance (including medical, prescription drug, dental, vision, disability, life insurance), Flexible spending account and health savings account, Paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave), 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire, 10 annual paid U.S. observed holidays, 401k with a best-in-class company match, Deferred compensation for eligible roles, Fitness reimbursement or on-site fitness facilities, Eligibility for tuition reimbursement, 56 hours of Paid Sick and Safe Time, Jury duty leave, On-site fitness facilities in some locations