Business Process, Consultant at Master Works · Riyadh

Our subsidiary (Jadaya) is seeking a Business Process, Consultant to join our Professional Services team. In this role, you will lead the design, implementation, and optimization of enterprise Business Process Management (BPM) solutions using the ARIS platform. You will work closely with clients to transform business processes, improve operational efficiency, strengthen process governance, and support digital transformation initiatives.

The successful candidate will possess extensive experience with the ARIS platform, including Process Design, Process Governance, Process Mining, Reporting, Dashboards, and workflow automation. You will combine strong technical expertise with business consulting skills to analyze organizational challenges, design innovative solutions, and successfully deliver complex transformation projects.

This is a customer-facing consulting role that requires excellent communication and presentation skills, along with the ability to build trusted relationships with business and technical stakeholders.

Key Responsibilities

• Lead business process discovery, analysis, documentation, and optimization initiatives using the ARIS platform.
• Design, configure, and implement ARIS solutions, including Process Design, Process Governance (APG), Process Mining, Reporting, Dashboards, and ARIS Connect.
• Develop custom reports, scripts, macros, and automation solutions using JavaScript and ARIS APIs.
• Lead process mining engagements by analyzing operational data to identify bottlenecks, compliance issues, process deviations, and performance improvement opportunities.
• Design interactive dashboards and business intelligence solutions using ARIS Dashboards, Microsoft Power BI, Tableau, or equivalent analytics platforms.
• Perform data extraction, transformation, validation, and modeling to support reporting, analytics, and process intelligence initiatives.
• Conduct stakeholder workshops, business interviews, and requirements-gathering sessions to understand business objectives and operational challenges.
• Translate business requirements into scalable functional and technical solution designs.
• Configure workflow automation and governance processes to support approvals, process compliance, and operational excellence.
• Provide technical leadership, mentoring, and guidance to junior consultants and project team members.
• Troubleshoot complex functional and technical issues related to ARIS implementations, integrations, and custom developments.
• Support integrations between ARIS and enterprise applications such as SAP, Oracle, Microsoft Dynamics, ServiceNow, HR systems, ERP platforms, and document management solutions.
• Prepare high-quality technical documentation, solution architecture documents, implementation guides, user manuals, and training materials.
• Participate in client presentations, solution demonstrations, proposal preparation, effort estimation, and pre-sales activities.
• Stay current with ARIS product enhancements, BPM best practices, and emerging technologies to continuously improve customer solutions.

Education

• Bachelor's degree in Computer Science, Information Technology, Information Systems, Engineering, Business Administration, or a related discipline.

Experience

• 5–8 years of experience delivering Business Process Management (BPM), Digital Transformation, Process Intelligence, or Enterprise Architecture initiatives.
• Minimum of 3 years of hands-on experience implementing and configuring the ARIS platform.
• Proven consulting experience delivering enterprise-scale BPM projects across multiple industries.

Skills & Competencies

• Strong JavaScript programming experience.

• Experience developing REST API integrations and web services.

• Strong SQL programming and database querying skills.

• Experience with relational databases and data modeling concepts.

• Experience in data extraction, transformation, cleansing, and validation.

• Advanced Microsoft Excel skills, including Pivot Tables, Power Query, and advanced formulas.

• Experience using Microsoft Power BI, Tableau, or similar business intelligence platforms.

• Familiarity with cloud technologies and enterprise integration architectures is an advantage.

• Strong business analysis and requirements engineering capabilities.

• Experience facilitating workshops and engaging stakeholders across all organizational levels.

• Ability to analyze complex business processes and recommend practical improvement opportunities.

• Experience preparing business requirements documents, functional specifications, technical designs, and implementation documentation.

• Excellent analytical thinking, problem-solving, and decision-making skills.

• Ability to manage multiple priorities while delivering high-quality consulting services.

• Fluency in Arabic and English (written and spoken).

• Excellent communication, presentation, and facilitation skills.

• Strong stakeholder management and relationship-building capabilities.

• Ability to communicate complex technical concepts clearly to business audiences and translate business requirements into technical solutions.

• Strong client engagement and consulting skills with a customer-focused mindset.

Preferred Qualifications

• The following qualifications will be considered an advantage:
• ARIS Professional or ARIS Certified Consultant certification.
• Experience with Lean, Six Sigma, or Process Excellence methodologies.
• Knowledge of Enterprise Architecture frameworks.
• Experience with SAP Signavio or other BPM platforms.
• Experience working in consulting or professional services organizations.
• Project management certifications such as PMP, PRINCE2, or Agile Scrum.

Job location: Client Site.