Returns Coordinator at Master Electronics in Phoenix, AZ

Overview

Master Electronics is thrilled to announce an incredible opportunity for a Returns Coordinator in the vibrant city of Phoenix, AZ!

As our Returns Coordinator you’ll manage customer part returns, uncover root causes, and elevate our processes. You'll collaborate closely with various internal departments providing vital support and insights that keep us ahead of the game.

Pay Range: $19.00 - $23.00

Responsibilities

• Manage customer return requests through Zendesk, ensuring accurate, timely resolution
• Coordinate stock check requests with the return operations team to support efficient inventory management and product disposition decisions
• Submit and track logistics claims, helping resolve shipment or product issues quickly
• Identify products covered under warranty and coordinate supplier returns, replacements, repairs, and claim follow-up through final resolution
• Exercise sound judgment when determining the appropriate disposition for non-conforming product to balance customer satisfaction, compliance, and inventory impact
• Process credit reversals, RMA updates, customer communications, credit memos, and billing memos to ensure accurate order and account resolution
• Manage order cancellation requests efficiently while maintaining clear communication with customers and internal teams
• Analyze product data sheets and customer-provided photos to diagnose issues, validate return eligibility, and support informed resolution decisions
• Maintain accurate documentation and order paperwork to meet customer requirements and internal process standards
• Enter replacement orders as needed to support timely customer issue resolution
• Follow exportation rules and compliance requirements when processing returns, replacements, supplier claims, and customer updates
• Serve as a liaison between customers, manufacturers, sales, logistics, and DC returns teams to drive timely product resolutions and ticket updates
• Collaborate cross-functionally with sales teams, end customers, manufacturers, and distribution center partners to deliver a consistent and customer-focused returns experience
• Support additional team and department priorities as assigned

Qualifications

• Two plus years of customer service experience, preferably with one to three years of experience in warehousing, inventory control, reverse logistics, accounts receivable, or a related operational environment
• Strong problem-solving and analytical skills, with the ability to identify root causes, interpret data, and make sound decisions efficiently
• Customer-focused mindset with the ability to understand and respond to the needs of diverse customers and stakeholders
• Collaborative team player with a positive attitude, proactive service mindset, and commitment to continuous improvement
• Ability to work independently, manage tasks efficiently, and adapt to change with curiosity and flexibility
• Strong written and verbal communication skills, including the ability to write clear, professional emails and communicate effectively with a range of audiences