Server - Miami International Airport at Master… · Miami

Summary: Master ConcessionAir, LLC is seeking servers for the Miami International Airport. The role involves providing excellent customer service by serving food and beverages, ensuring guest satisfaction, and maintaining a clean working environment. Responsibilities: - Ensures that each customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer, maintaining company standards, solid product knowledge and all other aspects of customer service - Greets guests warmly with a smile, making eye contact, checks for table setting completeness - Answers all guest questions or finds appropriate answers for guests - Communicates all daily food and drink specials to guests; Takes accurate food and beverage orders - Demonstrates knowledge of all menu offerings, food, and drink pairings, and gives detailed descriptions of each item - Ability to accurately enter all orders into the point-of-sale system - Ensures guest satisfaction - Offers up-selling opportunities to all guests - Verifies ages of guests ordering alcoholic beverages; responsibly serves alcohol - Prepares hot and cold drinks and mixed non-alcoholic drinks as needed - Demonstrates appropriate wine service techniques when presenting tableside wine service - Anticipates your guests needs, including refilling drinks and replenishing flatware - Assists other servers as needed; is aware of and alerts other crewmembers of customers’ needs - Runs food as needed on an ongoing basis - Determines when guests have completed their meals and removes dirty dishes, flatware, and napkins - Prepares and presents itemized bill to guests; receives and processes payment by cash, credit card, or airline voucher - Maintains a spotless working environment, including tabletops, bases, chairs, banquettes, TV's, glass partitions, server stations, beverage stations, table set-ups, glassware, flatware, etc - Assists kitchen staff as needed - Participates in daily side-work tasks, including but not limited to stocking glasses, linens, flatware, and condiments - Clean and preset tables for next customers - Maintains knowledge of airport, terminal, and restaurants; offers information, recommendations, MCA and Brand history, etc - Maintains a clean, neat, well-groomed appearance and adheres to all uniform and appearance guidelines - Sweeps and mops as needed - Performs other duties and side-work as assigned Required Qualifications: - Demonstrated pleasant attitude and energy to ensure great customer service - Professional demeanor, appearance, and communication skills in accordance with restaurant guidelines - Basic serving skills ability - Must have working knowledge of the restaurant floor plan - Demonstrated ability to learn food and beverage knowledge and participate in training as required - Ability to successfully pass all service, menu, and alcoholic drink testing for assigned concept at standards assigned by management within 2 weeks of completion of training - Ability to work under pressure and multi-task in a fast-paced environment - Ability to accurately count money and make change - Ability to communicate clearly with customers and crewmembers regarding food and beverage orders and customer questions and concerns - Ability to read menu offerings, product labels, register screen, pricing, receipts, safety procedures, and operating directions - Ability to maintain a safe and clean restaurant for customers - Ability to walk and stand for long durations - Ability to do moderate to heavy lifting (25 lbs. or less) - Knowledge and adherence to MCA policies and procedures - Knowledge and adherence to all airport rules and regulations - Commitment to service of customers, staff, co-workers, and management - High integrity and honesty, Work Ethic, passion, and commitment - Ability to work scheduled hours, including weekdays, weekends, and holidays - Follow through and dependability - Knowledge and commitment to safety and food sanitation Required Skills: Point-of-sale system, Food and beverage knowledge, Alcohol service, Money handling, Food sanitation, Safety procedures Benefits: Medical, Dental, Vision, Life, 401K, Paid: Vacation, Federal Holidays, Sick days, Birthday, Anniversary, Bereavement, Uniform, Mea Voucher, Shoes yearly discount