Field Compensation Specialist at MassMutual in Springfield, MA

The Opportunity

As a Field Compensation Specialist, your primary responsibility is to ensure financial advisors are paid accurately and on time. You will review commission data, analyze compensation information, identify inconsistencies, and resolve issues through research, follow‑through, and clear communication with advisors and internal partners.

This role involves working with numbers, applying analytical and critical thinking, and exercising sound judgment to resolve compensation questions accurately and efficiently. You will spend time researching inquiries, validating data, and ensuring payments are processed correctly within our systems. You will work closely with teammates, internal partners, and external vendors to obtain information, resolve issues, and keep work moving forward.

We are looking for someone who is curious, organized, and enjoys learning, particularly someone who is comfortable working with data, asking thoughtful questions, and understanding how day‑to‑day work impacts the broader broker‑dealer and business outcomes.

The Team

The MMLIS Compensation team manages the day‑to‑day processing of commissions and responds to compensation‑related inquiries from the field and internal business partners. The team’s mission is to ensure the timely and accurate payout of compensation to advisors.

Because broker‑dealer initiatives and business changes frequently impact compensation, the team is often involved in updates and projects. This environment requires attention to detail, strong collaboration, and a willingness to understand how systems, data, and business decisions connect across departments and partners.

The Impact

In this role, you will:

• Review and analyze compensation data daily to ensure payments are calculated and processed accurately

• Research and respond to inquiries by gathering information, validating data, and clearly communicating next steps

• Identify transactions that are not in good order (i.e., missing or incorrect information) and work with others to resolve issues and prevent rework

• Enter and update information in internal systems with a high level of accuracy and efficiency

• Identify patterns or recurring issues in compensation data, assess potential root causes, and raise findings to help prevent future problems

• Work closely with teammates, advisors, and vendors to resolve questions and deliver a strong service experience

• Follow established procedures while providing feedback and suggestions when processes can be clarified or improved

• Support special projects by taking ownership of assigned tasks from start to finish

• Participate in team discussions by sharing data‑supported observations and contributing to problem‑solving conversations

The Minimum Qualifications

• High School Diploma 

• 2+ years of work experience in financial services industry

• 2+ years’ experience with Microsoft Excel, including the ability to create and analyze Pivot Tables and use lookup functions (e.g., VLOOKUP or equivalent) for data reconciliation, reporting, or analysis. 

• 1+ years RIA and/or broker-dealer experience.

• Due to the nature of this position, as a part of our background check process, candidates must be able to pass a non-registered fingerprint background check to qualify as a fingerprinted person under FINRA

The Ideal Qualifications

• Demonstrated ability to communicate clearly and professionally in both written and verbal formats with internal teams and external partners.

• Demonstrated analytical skills and attention to detail, with experience reviewing, reconciling, and validating data to ensure accuracy and quality.

• Understanding of BD/RIA operational platforms and workflows (or strong interest in learning).

• Ability to identify opportunities, problem-solve effectively, and make thoughtful recommendations within established guidelines.

• Ability to multitask, meet deadlines, and manage a queue of work with strong organization.

• Action-oriented with the ability to assume ownership of requests/problems and drive resolution through completion.

• Numbers-driven mindset—comfortable reviewing data for accuracy, spotting discrepancies, and asking the right questions to resolve issues.

What to Expect as Part of MassMutual and the Team

• Regular meetings with the Compensation Team

• Focused one-on-one meetings with your manager

• Networking opportunities including access to Asian, Hispanic/Latinx, African American, women, LGBTQIA+, veteran and disability-focused Business Resource Groups

• Access to learning content on Degreed and other informational platforms

• Your ethics and integrity will be valued by a company with a strong and stable ethical business with industry leading pay and benefits

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Salary Range:

$51,600-$65,000

At MassMutual, we focus on ensuring fair equitable pay, by providing competitive salaries, along with incentive and bonus opportunities for all employees. Your total compensation package includes either a bonus target or in a sales-focused role a Variable Incentive Compensation component.

Why Join Us.

We’ve been around since 1851. During our history, we’ve learned a few things about making sure our customers are our top priority. In order to meet and exceed their expectations, we must have the best people providing the best thinking, products and services. To accomplish this, we celebrate an inclusive, vibrant and diverse culture that encourages growth, openness and opportunities for everyone. A career with MassMutual means you will be part of a strong, stable and ethical business with industry leading pay and benefits. And your voice will always be heard.

We help people secure their future and protect the ones they love. As a company owned by our policyowners, we are defined by mutuality and our vision to put customers first. It’s more than our company structure – it’s our way of life. We are a company of people protecting people. Our company exists because people are willing to share risk and resources, and rely on each other when it counts. At MassMutual, we Live Mutual.

MassMutual is an equal employment opportunity employer. We welcome all persons to apply.

If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.

 

At MassMutual, we focus on ensuring fair, equitable pay by providing competitive salaries, along with incentive and bonus opportunities for all employees.  Your total compensation package includes either a bonus target or in a sales-focused role a Variable Incentive Compensation component.  For more information about our extensive benefits offerings please check out our Total Rewards at a Glance.