Executive Assistant at MassMutual in Springfield, MA

Executive Assistant

Location: Springfield, MA · Hybrid Office

The Opportunity

We are seeking a highly motivated and experienced Executive Assistant to provide strategic support to three senior leaders within the MMFA organization and their teams. This role serves as a trusted partner, managing highly confidential business activities, executive communications, leadership reporting, stakeholder engagement, and key strategic initiatives. Responsibilities include complex calendar and travel management, meeting and event coordination, communication management, preparation of reports and presentations, and support for organizational planning and operations. The ideal candidate brings sound judgment, discretion, and a proactive mindset, along with the ability to navigate competing priorities, build strong relationships across the enterprise, and operate with a strong sense of ownership while handling highly confidential and sensitive matters The Executive Assistant anticipates business needs, proactively manages competing priorities, supports special projects, and provides backup coverage for other administrative professionals to ensure seamless executive and broader MMFA support.

The Team

You will be part of a dynamic and collaborative MMFA organization, providing direct support to senior leaders and partnering closely with their teams. You will work with leaders across MMFA Strategic Partnerships and Growth Market Opportunities, Field Management, and other key areas of the organization. The team regularly engages with General Agents, field leaders, home office partners, and stakeholders across the enterprise.

As a trusted partner to leadership, you will operate in a fast-paced environment where collaboration, sound judgment, discretion, and responsiveness are essential. You will also partner with other administrative professionals across the organization to ensure leaders and teams receive seamless support.

The Impact

As an Executive Assistant, your work will directly enable senior leaders and their teams to operate effectively and remain focused on key business priorities. You will:

• Serve as a trusted partner to senior leaders by proactively managing calendars, priorities, meetings, travel, communications, and day-to-day business needs.
• Anticipate leadership needs, manage competing priorities, and help ensure leaders are prepared for key meetings, decisions, and business activities.
• Coordinate leadership meetings, events, and stakeholder engagements, ensuring logistics, materials, communications, and follow-up are handled effectively.
• Prepare executive communications, presentations, reports, and confidential business materials that support leadership decision-making and organizational priorities.
• Build strong relationships with General Agents, field leaders, home office partners, and stakeholders across the enterprise while providing responsive and professional support.
• Strengthen team effectiveness by supporting strategic initiatives, tracking action items, improving administrative processes, and partnering with other administrative professionals to provide seamless coverage.
  

Your responsibilities will include but not limited to:

• Manage executive calendars, scheduling meetings, resolving conflicts, and prioritizing business activities.
• Coordinate travel arrangements and expense reports, process expenses, and manage purchase card reconciliation.
• Organize on and offsite meetings involving internal and external stakeholders, conferences, and events, including logistics, materials, room reservations, and catering.
• Prepare agendas, meeting materials, presentations, reports, and other business documents.
• Draft correspondence and communications on behalf of leaders and teams.
• Support leadership reporting, budget-related activities, and the preparation of confidential business materials.
• Track action items and provide administrative support for projects and initiatives.

• Ensure the highest standards of confidentiality, professionalism, and executive presence in all interactions.
• Regularly interact with General Agents, field leaders, and home office stakeholders, fostering strong relationships through professionalism, responsiveness, and sound judgment. Bring a positive, can-do attitude and commitment to service excellence while supporting strategic priorities and enabling business success.

• Serve as a Workday delegate and support onboarding, records management, and other team operations.
• Develop and maintain processes, templates, distribution lists, and organizational tools to support business needs.
• Provide backup support to other administrative professionals and assist with special projects as needed.

The Minimum Qualifications

• High school diploma
• 3+ years’ experience providing high-level administrative support in roles such as Executive Assistant, Chief of Staff, Office Manager, or similar positions involving executive-level coordination and/or stakeholder engagement
• 1+ year of experience leveraging technology - PowerPoint, Microsoft Office, Outlook, Concur, Ariba, and Huddle Up
  

The Ideal Qualifications

• Associate or bachelor’s Degree
• 5+ years of relevant experience in a similar role
• Collaborative approach, performs routine administrative support proactively and demonstrates openness to provide assistance as urgent situations or ad-hoc needs arise
• High level of attention to detail
• High level of organizational skills
• Strong ability to prioritize
• Strong ability to work autonomously in a collaborative environment
• Ability to make discretionary decisions within reason
• Ability to influence outcomes through collaboration, coordination, and strategic partnership.

• Experience developing executive communications, leadership presentations, and strategic business reporting.
• Experience leveraging emerging technologies, including AI-enabled productivity tools, to drive organizational effectiveness and support business objectives.

What You Can Expect at MassMutual

MassMutual offers the opportunity to do meaningful work within a purpose-driven organization that values long-term impact over short-term outcomes. In this role, you can expect:

• Clear areas of ownership and accountability, with work that connects directly to company and customer outcomes
• A collaborative environment where perspectives are welcomed
• Access to learning, development, and internal networks that support continuous growth and skill-building over time
• Employee-led communities and forums that foster connection, learning, and inclusion across the organization
• A culture grounded in integrity, responsibility, and stewardship—supported by a company with a strong legacy and a future-focused mindset

Salary Range:

$73,000-$92,000

At MassMutual, we focus on ensuring fair equitable pay, by providing competitive salaries, along with incentive and bonus opportunities for all employees. Your total compensation package includes either a bonus target or in a sales-focused role a Variable Incentive Compensation component.

Why Join Us.

We’ve been around since 1851. During our history, we’ve learned a few things about making sure our customers are our top priority. In order to meet and exceed their expectations, we must have the best people providing the best thinking, products and services. To accomplish this, we celebrate an inclusive, vibrant and diverse culture that encourages growth, openness and opportunities for everyone. A career with MassMutual means you will be part of a strong, stable and ethical business with industry leading pay and benefits. And your voice will always be heard.

We help people secure their future and protect the ones they love. As a company owned by our policyowners, we are defined by mutuality and our vision to put customers first. It’s more than our company structure – it’s our way of life. We are a company of people protecting people. Our company exists because people are willing to share risk and resources, and rely on each other when it counts. At MassMutual, we Live Mutual.

MassMutual is an equal employment opportunity employer. We welcome all persons to apply.

If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.

At MassMutual, we focus on ensuring fair, equitable pay by providing competitive salaries, along with incentive and bonus opportunities for all employees. Your total compensation package includes either a bonus target or in a sales-focused role a Variable Incentive Compensation component. For more information about our extensive benefits offerings please check out our Total Rewards at a Glance.