Business Consultant at MassMutual in Springfield, MA

JOB DESCRIPTION

Business Consultant

Distribution Enablement

Brand, Product and Affiliated Distribution

Full Time (Hybrid), Springfield

The Opportunity

As a Business Consultant on the Sales Illustration team, you will play a critical role in the delivery and evolution of MassMutual’s Disability Income (DI) illustration capabilities. This role serves as the primary subject matter expert for DI products within the illustration ecosystem, partnering closely with Product, Legal, Compliance, Marketing, Technology, and Distribution to ensure accurate, compliant, and effective illustration support for both new business and in‑force experiences.

This position is ideal for a delivery‑oriented SME who combines deep DI product knowledge with strong execution skills, and who thrives in cross‑functional environments where clarity, precision, and follow‑through matter.

In this role, as well as all roles within MassMutual, you will demonstrate accountability, agility, strong business acumen, and the courage to navigate complex challenges.  We also highly value strong communication skills, intellectual curiosity, proactivity, resilience, and self-awareness.

The Team

As part of Brand, Product and Affiliated Distribution, the Distribution Enablement organization is responsible for driving strategy and execution related to technology, reporting, readiness and change management to support MassMutual’s product, marketing and career distribution organizations. Within our organization we place a premium on our creating a diverse and inclusive team, aligning priorities with key markets and distribution channels, while nurturing partnerships with key stakeholders based on transparency and accountability.

The Impact

• Serve as the primary DI subject matter expert for illustration initiatives, enhancements, and defect resolution, supporting both new business and in‑force use cases.
• Execute on DI‑related illustration projects and roadmap items, ensuring requirements are clearly defined, reviewed, and delivered as committed.
• Partner closely with DI Product Management to translate product changes (e.g., re‑pricing, riders, underwriting updates) into accurate illustration requirements and timelines.
• Collaborate with Legal and Compliance to ensure illustration logic, outputs, and disclosures meet regulatory and policy requirements.
• Work with Marketing and Distribution partners to validate that DI illustrations effectively support advisor selling, education, and client decision‑making.
• Participate actively in cross‑functional working sessions, providing clear DI guidance and identifying risks, gaps, or dependencies early.
• Support testing, validation, and readiness activities to ensure DI illustration changes are accurate, complete, and production‑ready.
• Contribute to continuous improvement of intake, prioritization, and delivery processes for DI illustration work.

Minimum Qualifications

• Bachelor’s degree or 4+ years' experience in financial services or life insurance.
• 3+ years of experience in Protection or Wealth Management, with a strong understanding of products, riders, underwriting considerations, and policy mechanics.

Ideal Qualifications

• Experience supporting DI product launches, re‑pricing, or product changes within an illustration or sales enablement environment.
• Familiarity with regulatory and compliance considerations specific to DI illustrations and disclosures.
• Experience participating in technology‑enabled initiatives, including system enhancements, platform upgrades, or process improvements.
• Ability to synthesize complex DI product rules into clear, actionable requirements for technical and non‑technical partners.
• Comfortable operating in a matrixed organization, influencing outcomes without direct authority.
• Ability to balance multiple priorities and manage time effectively.
• Demonstrated experience delivering work through cross‑functional project or product teams.
• Strong ability to document and communicate business requirements clearly and accurately.
• Proven ability to work effectively with Product, Legal, Compliance, and Marketing partners.
• Strong written and verbal communication skills, with the ability to explain complex topics clearly to diverse

What to Expect as Part of MassMutual and the Team

• Regular meetings with the Business Technology Solutions team
• Focused one-on-one meetings with your manager
• Networking opportunities including access to Asian, Hispanic/Latinx, African American, women, LGBTQ, veteran and disability-focused Business Resource Groups
• Access to learning content on Degreed and other informational platforms
• Your ethics and integrity will be valued by a company with a strong and stable ethical business with industry leading pay and benefits

#LI-JA1

Salary Range:

$74,300-$97,500

At MassMutual, we focus on ensuring fair equitable pay, by providing competitive salaries, along with incentive and bonus opportunities for all employees. Your total compensation package includes either a bonus target or in a sales-focused role a Variable Incentive Compensation component.

Why Join Us.

We’ve been around since 1851. During our history, we’ve learned a few things about making sure our customers are our top priority. In order to meet and exceed their expectations, we must have the best people providing the best thinking, products and services. To accomplish this, we celebrate an inclusive, vibrant and diverse culture that encourages growth, openness and opportunities for everyone. A career with MassMutual means you will be part of a strong, stable and ethical business with industry leading pay and benefits. And your voice will always be heard.

We help people secure their future and protect the ones they love. As a company owned by our policyowners, we are defined by mutuality and our vision to put customers first. It’s more than our company structure – it’s our way of life. We are a company of people protecting people. Our company exists because people are willing to share risk and resources, and rely on each other when it counts. At MassMutual, we Live Mutual.

MassMutual is an equal employment opportunity employer. We welcome all persons to apply.

If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.

 

At MassMutual, we focus on ensuring fair, equitable pay by providing competitive salaries, along with incentive and bonus opportunities for all employees.  Your total compensation package includes either a bonus target or in a sales-focused role a Variable Incentive Compensation component.  For more information about our extensive benefits offerings please check out our Total Rewards at a Glance.