On-Demand Bilingual Data Breach Agent at Mass Markets in Remote

Summary: MCI is one of the fastest-growing tech-enabled business services companies in the USA, and they are seeking bilingual agents to work as needed in response to data breach communications to consumers. This role involves assisting customers with service inquiries and improving their experience during challenging times. Responsibilities: - Assist customers with service inquiries - Learn the common requests and solutions - Improve the customer’s experience - Utilize our service techniques and systems - Escalate customer dissatisfaction to proper channels Required Qualifications: - Must be 18 years of age or older - Fluent in both English and Spanish - High school diploma or equivalent - Excellent organizational, written, and oral communication skills - The ability to type swiftly and accurately (20+ words a minute) - Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook) - Basic understanding of Windows operating systems - Highly reliable with the ability to maintain regular attendance and punctuality - The ability to evaluate, troubleshoot, and follow up on customer issues - An aptitude for conflict resolution, problem solving, and negotiation - Must be customer service oriented (empathetic, responsive, patient, and conscientious) - Ability to multi-task, stay focused, and self-manage - Strong team orientation and customer focus - The ability to thrive in a fast-paced environment where change and ambiguity prevalent - Excellent interpersonal skills and the ability to build relationships with your team and customers Required Skills: Microsoft Office Suite, Windows operating systems, Typing (20+ words per minute), Customer service orientation, Bilingual English and Spanish Benefits: Paid Time Off: Earn PTO and paid holidays to take the time you need., Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!, Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location., Retirement Savings: Secure your future with retirement savings programs, where available., Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges., Life Insurance: Access life insurance options to safeguard your loved ones., Supplemental Insurance: Accident and critical illness insurance, Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities., Paid Training: Learn new skills while earning a paycheck., Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement., Casual Dress Code: Be comfortable while you work.