Call Center Collections Representative at Mass Markets in Killeen, TX

Summary: MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint. They are seeking Collections Representatives who are professional, empathetic, and motivated to help customers resolve outstanding balances while maintaining respectful and solution-focused interactions. Responsibilities: - Contact customers via phone and email regarding overdue accounts to discuss balances and payment options - Work with customers to establish realistic and effective repayment plans or settlements - Monitor and follow up on missed payments and broken promises to pay - Update customer records, payment statuses, and notes in the system accurately and promptly - Ensure all collection activities comply with regulatory standards, including debt collection laws and company policies - Maintain detailed and organized records of all interactions and collection efforts - Consistently meet or exceed daily and monthly collection targets Required Qualifications: - Must be 18 years or older - High school diploma or GED required - Bilingual in English and Spanish (required) - Strong negotiation and conflict resolution skills - Ability to remain calm, professional, and empathetic under pressure Preferred Qualifications: - Familiarity with debt collection laws and best practices is a plus - Previous experience in collections, customer service, or call center environments preferred Required Skills: Debt collection laws, Collections, Call center operations, Bilingual English and Spanish Benefits: Paid Time Off: Earn PTO and paid holidays to take the time you need., Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!, Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location., Retirement Savings: Secure your future with retirement savings programs, where available., Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges., Life Insurance: Access life insurance options to safeguard your loved ones., Supplemental Insurance: Accident and critical illness insurance, Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities., Paid Training: Learn new skills while earning a paycheck., Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement., Casual Dress Code: Be comfortable while you work.