Operations Coordinator at Mass General Brigham in Boston-MA

Summary: Mass General Brigham is a not-for-profit organization dedicated to advancing patient care, research, teaching, and community service. The Operations Coordinator is responsible for supporting day-to-day operations within the organization's administrative functions, ensuring efficient workflow and compliance with organizational policies. Responsibilities: - Coordinate and support administrative operations to ensure efficient workflow - Assist in the development and implementation of process improvements to enhance operational efficiency - Collaborate with different departments to resolve operational issues and ensure alignment with organizational goals - Prepare reports and documentation to support decision-making and track operational performance - Maintain records and ensure compliance with hospital policies and regulatory requirements - Provide administrative support for special projects, including research, data collection, and project coordination - Communicate effectively with staff and stakeholders to ensure the smooth operation of hospital services - Monitor and manage office supplies, equipment, and other resources to support daily operations - Assist in the onboarding and training of new staff to ensure smooth integration into the organization - Functions as an Epic and Cadence Super User and resource to administrative support staff - Reviews the Heart Center and Vascular Center referral work queues for lag and prompts administrative support staff as necessary in support of timely patient flow and provider productivity - Troubleshoots Access Office issues as appropriate - Working on the non-contracted insurances for the lab and the clinic under the direct support of the manager - Assisting patients with questions related to their authorizations and coverage for the procedures - An understanding of insurances and benefits - Performs other duties and supports special projects that are appropriate to this position Required Qualifications: - Strong understanding of administrative procedures - Problem-solving abilities - Capacity to manage multiple tasks simultaneously - Coordinate and support administrative operations to ensure efficient workflow - Assist in the development and implementation of process improvements to enhance operational efficiency - Collaborate with different departments to resolve operational issues and ensure alignment with organizational goals - Prepare reports and documentation to support decision-making and track operational performance - Maintain records and ensure compliance with hospital policies and regulatory requirements - Provide administrative support for special projects, including research, data collection, and project coordination - Communicate effectively with staff and stakeholders to ensure the smooth operation of hospital services - Monitor and manage office supplies, equipment, and other resources to support daily operations - Assist in the onboarding and training of new staff to ensure smooth integration into the organization - Functions as an Epic and Cadence Super User and resource to administrative support staff - Reviews the Heart Center and Vascular Center referral work queues for lag and prompts administrative support staff as necessary in support of timely patient flow and provider productivity - Troubleshoots Access Office issues as appropriate - Working on the non-contracted insurances for the lab and the clinic under the direct support of the manager - Assisting patients with questions related to their authorizations and coverage for the procedures - An understanding of insurances and benefits - Performs other duties and supports special projects that are appropriate to this position Required Skills: Epic, Cadence, Insurance and benefits knowledge, Patient authorization and coverage, Operational compliance, Report preparation, Data collection, Project coordination Benefits: Comprehensive benefits, Career advancement opportunities, Differentials, Premiums, Bonuses, Recognition programs