Clinic/Practice Assistant - Spaulding at Mass General… · Plymouth

Summary: Mass General Brigham is a not-for-profit organization focused on advancing patient care, research, teaching, and community service. The Clinic/Practice Assistant role involves performing both administrative and clinical functions to support efficient clinical service operations, including scheduling appointments and assisting patients. Responsibilities: - Perform routine administrative and clerical duties relating to a clinical service or physician practice office - Make patient appointments and maintain appointment records - Greet and assist patients - Answer telephones, assist callers with routine inquiries, and schedule appointments - File materials in patient folders, and print appointment schedules - Process patient billing forms and scan documents to patient medical record/LMR - Call for patient medical records and laboratory test results - Open and distribute mail or faxes - Type forms, records, schedules, memos, etc., as directed - May be required to accept co-payments - Handles, screens and/or takes messages related to prior authorizations, referrals, and verify registrations for accuracy - May monitor patients in waiting room and responds to any needs for information - Assists in patient flow processes Required Qualifications: - High School Diploma or Equivalent required - Healthcare office experience 0-1 year required - Basic Proficiency with all Office Suite - Knowledge of office operations and standards and understanding of office procedures including filing, copying, scanning, printing and faxing - Ability to use phone system and manage more non-routine phone calls and solve routine issues as appropriate - Communicating effectively in writing as appropriate for the needs of the audience and Talking to others to convey information effectively - Understanding written sentences and paragraphs in work related documents, to correspond and communicate with others clearly and effectively (including composing/editing e-mail, memos and letters), and to take complete and accurate messages - Managing one's own time and the time of others - Well organized and good time management skills to manage multiple tasks effectively, follow established protocols, and work within systems Required Skills: Healthcare office experience, Basic Proficiency with Office Suite Important Skills: Office operations knowledge, Time management skills Nice-to-Have Skills: Effective communication Benefits: Comprehensive benefits, Career advancement opportunities, Differentials, Premiums and bonuses as applicable, Recognition programs designed to celebrate your contributions and support your professional growth