Billing Representative II, Remote at Mass General Brigham in Remote

Summary: Mass General Brigham is a not-for-profit organization that supports patient care, research, teaching, and community service. The Billing Representative II will be responsible for maintaining accurate billing records, processing payments, and addressing billing discrepancies while collaborating with other departments to resolve issues. Responsibilities: - Interact with internal and external customers to gather support data to ensure billing accuracy and work through billing discrepancies - Addresses issues of a more complex nature and support junior staff by answering day to day questions - Process payments and maintain up-to-date billing records - Reprocessing insurance denials and submitting all necessary documentation for payment - Maintain accurate billing records and files - Collaborate with other departments to resolve billing and payment issues - May prepare monthly and quarterly billing reports for management review Required Qualifications: - Responsible for maintenance of accurate billing records of complex customer and/or patient accounts - Process payments and adjustments - Communicate with customers to answer questions or provide information - Interact with internal and external customers to gather support data to ensure billing accuracy and work through billing discrepancies - Addresses issues of a more complex nature and support junior staff by answering day to day questions - Reprocessing insurance denials and submitting all necessary documentation for payment - Maintain accurate billing records and files - Collaborate with other departments to resolve billing and payment issues - May prepare monthly and quarterly billing reports for management review Preferred Qualifications: - Experience in MGB Health Plan - Experience with United Healthcare Required Skills: Billing accuracy, Insurance processing Important Skills: MGB Health Plan experience, United Healthcare experience Nice-to-Have Skills: Customer communication Benefits: Comprehensive benefits, Career advancement opportunities, Differentials, Premiums, Bonuses, Recognition programs designed to celebrate your contributions and support your professional growth