Applications Analyst I at Mass General Brigham in Somerville-MA

Summary: Mass General Brigham is a not-for-profit organization that supports patient care, research, teaching, and community service. They are seeking an Applications Analyst I to participate in the design, development, testing, implementation, and ongoing maintenance of software applications, as well as to assist in training and supporting end users. Responsibilities: - Assists with the documentation of business requirements and the translation of those requirements to functional specifications for the software application - Assists with the development and execution of testing plans and other software quality assurance tasks - Trains end users on the operation of software applications - Assists with the development of end-user documentation - Provides ongoing support for software applications by identifying and resolving issues, escalating them as needed for timely resolution - Provides high-quality, customer-focused services - Runs reports and performs other tasks associated with the ongoing operation of the software environment Required Qualifications: - Participates in the design, development, testing, implementation, and ongoing maintenance of new and existing software applications - Assists with the documentation of business requirements and the translation of those requirements to functional specifications for the software application - Assists with the development and execution of testing plans and other software quality assurance tasks - Trains end users on the operation of software applications - Assists with the development of end-user documentation - Provides ongoing support for software applications by identifying and resolving issues, escalating them as needed for timely resolution - Provides high-quality, customer-focused services - Runs reports and performs other tasks associated with the ongoing operation of the software environment - M-F Eastern Business Hours Full Time required - Hybrid model includes in person onsite work at MGB local sites, weekly or monthly, to be determined based on business needs - Must be flexible for weekly or monthly in person stakeholder meetings, team meetings and internal customer needs - On remote workdays, employees must use a stable, secure, and compliant workstation in a quiet environment - Teams video is required and must be accessed using MGB-provided equipment Required Skills: Software development, Software testing, User training Nice-to-Have Skills: Customer service Benefits: Comprehensive benefits, Career advancement opportunities, Differentials, Premiums and bonuses, Recognition programs designed to celebrate your contributions and support your professional growth