Mashreq→

Senior Virtual Relationship Manager - NeoBiz… at Mashreq · Pakistan

ExperiencedOn-sitePakistan, Pakistan

Skills

sales knowledgefinancial market knowledgeinvestment knowledgerelationship managementnetworkinganalytical skillsnumeric skillsproblem resolutioninterpersonal skillscultural sensitivityself-motivationpositive attitudeability to work under pressuredynamic approachresult-oriented

Job Description

Job Purpose:

The Senior Virtual Relationship Manager (SVRM) Team Lead will manage a team of RMs, serving as the key digital bridge between the bank and its SME clients. The role involves driving proactive client engagement, overseeing seamless onboarding and post-onboarding support, and ensuring tailored financial solutions. The Team Lead will be accountable for his own and the team’s performance, client satisfaction, and revenue growth, while ensuring compliance and fostering a customer-centric, tech-driven digital banking experience.

Key Responsibilities:

SVRMs are pivotal in driving customer-centric growth and loyalty through regular client interactions, below provided are the key focus areas for the VRM’s

Lead Management & Drop-off Handling (New Acquisition)
Managing NSTP Scenarios
Assisted client onboarding
Client Servicing & Complaints Handling
Cross-Sell (within 3 Months on Books)
Portfolio Management

Knowledge, Skills & Qualification:

• Strong sales knowledge & market trends/investments/ Financial Market Knowledge. • Strong Interpersonal skills and cultural sensitivity • Relationship Management & Networking skills. Extrovert/Amiable personality • At least 5-7 years’ experience in a similar job. • Self-Motivated and positive attitude. • Analytical and numeric skills. • Problem resolution skills. • Ability to work under pressure and think on his/er feet. • Dynamic, result-oriented approach to work.