Representative Sr, Dealer Support at Masco in Vista, CA

We are hiring a Senior Dealer Support Representative to join our Dealer Support team!
 

DISCOVER

Watkins Wellness is seeking a Senior Dealer Support Representative to serve as the primary account manager for a designated brand and portfolio of dealers. In this role, you will be responsible for the end-to-end order lifecycle from order placement through production, financing, and shipment. You’ll handle a complex book of business exceeding $30M annually, ensuring every order is accurate, compliant, and executed seamlessly.

This role goes beyond execution. You will act as a trusted partner to dealers, a quality gate for order accuracy, and a mentor to team members, helping elevate performance across Dealer Support. If you are attentive to details, operationally strong, and confident managing high‑value accounts and sensitive financial coordination, this is a chance to create a measurable impact.

YOUR RIPPLE EFFECT

• Are you experienced in managing high-value dealer accounts? Handle a $30M+ book of business, ensuring all orders align with pricing programs, promotions, and operational guidelines.
• Do you take ownership of sophisticated, end-to-end processes? Oversee the full order lifecycle from entry through production readiness, financing, and final shipment with minimal direction.
• Are you detail-oriented when it comes to order accuracy and compliance? Review dealer orders, including truckload cubing and promotional alignment, to ensure accuracy and adherence to company standards.
• Do you know how to optimize logistics and increase efficiency? Ensure effective use of truck and container space across spa, pool, sauna, parts, and accessory orders while coordinating special requirements.
• Are you confident handling financial coordination and sensitive conversations? Secure financing for outbound loads and communicate with dealers regarding payments in a professional and timely manner.
• Do you hold a high bar for quality and accountability? Audit sales orders processed by others prior to shipment release, ensuring compliance with internal requirements.
• Are you comfortable managing systems and resolving operational issues? Maintain and troubleshoot the direct holding table, ensuring proper processing and archiving throughout the day.
• Do you take initiative in supporting and guiding others? Mentor Dealer Support Representatives by providing training, guidance, and problem-solving support.
• Are you focused on building strong, productive relationships? Cultivate trusted partnerships with assigned dealers while supporting product promotion and upsell opportunities.
   

WHAT YOU BRING

• Bachelor’s degree in Business Administration or related field preferred
• 3+ years of account management experience with ownership of a large book of business ($30M+)
• Proven experience handling sophisticated, high-value orders (typically $65,000–$100,000)
• Strong ERP experience (Navision or Oracle preferred)
• Proficiency in Microsoft Office with high accuracy in data entry and order management
• Strong problem-solving and multitasking skills in a fast-paced environment
• Excellent communication skills, including professional customer interaction and phone etiquette
• High attention to detail with a focus on accuracy, compliance, and quality

WHAT YOU’LL GET

At Watkins Wellness, we believe everyone should ‘Feel good. Live well.’ We offer employees the opportunity to join a dynamic, growing industry leader with an outstanding and well-deserved reputation for leadership and commitment to our employees, customers, and community. Our employees are eligible to receive exceptional health and wellness benefits, paid time off, company bonus, profit sharing, 401k match, education assistance, and much more. We are proud of the people we are and the products we make — products that make a difference to the health and well-being of others.

We look for candidates that exhibit The Watkins Way (always Ethical, endeavors to be Transparent, embraces Inclusion, welcomes Diverse backgrounds and perspectives, Accommodating, believes in Work-Life Balance, puts Safety First, Accountable, values Relationships, Passionate, Team Player, and Goal Driven).

Physical Requirements: The employee must frequently lift and move up to 10 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, color vision, peripheral vision, and depth perception. The noise level in the work environment is usually loud. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

Hiring Range: $22.75 - $35.75

Many factors affect actual compensation including but not limited to experience, education, skills, and geographic location

Company: Watkins Wellness

Shift 1 (United States of America)

Full time

Watkins (the “Company”) is an equal opportunity employer and we strive to employ the most qualified individuals for every position. The Company makes employment decisions only based on merit. It is the Company’s policy to prohibit discrimination in any employment opportunity (including but not limited to recruitment, employment, promotion, salary increases, benefits, termination and all other terms and conditions of employment) based on race, color, sex, sexual orientation, gender, gender identity, gender expression, genetic information, pregnancy, religious creed, national origin, ancestry, age, physical/mental disability, medical condition, marital/domestic partner status, military and veteran status, height, weight or any other such characteristic protected by federal, state or local law. The Company is committed to complying with all applicable laws providing equal employment opportunities. This commitment applies to all people involved in the operations of the Company regardless of where the employee is located and prohibits unlawful discrimination by any employee of the Company.

Watkins is an E-Verify employer. E-Verify is an Internet based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of their newly hired employees in the United States. Please click on the following links for more information.

E-Verify Participation Poster: English & Spanish
E-Verify Right to Work Poster: English & Spanish