Customer Experience Coordinator at Marshalls… · Mansfield

Summary: Marshalls Distribution Center is part of TJX Companies, a Fortune 100 company and the world’s leading off-price retailer. The Customer Experience Coordinator is responsible for promoting an excellent customer experience by overseeing a team of associates, ensuring customer service excellence, and maintaining store organization. This role involves training associates, addressing customer concerns, and supporting store operations.

Responsibilities:
- Responsible for promoting an excellent customer experience
- Oversees a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs
- Leads by example by engaging and interacting with all customers, and maintaining a clean and organized store
- Role models outstanding customer service
- Creates a positive internal and external customer experience
- Promotes a culture of honesty and integrity; maintains confidentiality
- Takes an active role in training and mentoring Associates on front end principles
- Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
- Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
- Addresses customer concerns and issues promptly, ensuring a positive customer experience
- Ensures Associates execute tasks and activities according to store plan; prioritizes as needed
- Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
- Provides and accepts recognition and constructive feedback
- Partners with Management on Associate training needs to increase effectiveness
- Ensures adherence to all labor laws, policies, and procedures
- Promotes credit and loyalty programs
- Supports and participates in store shrink reduction goals and programs
- Promotes safety awareness and maintains a safe environment
- Other duties as assigned

Required Qualifications:
- Available to work flexible schedule, including nights and weekends
- Strong understanding of merchandising techniques
- Capable of multi-tasking
- Strong communication and organizational skills with attention to detail
- Able to respond appropriately to changes in direction or unexpected situations
- Team player, working effectively with peers and supervisors
- Able to train others
- 1 year retail and 6 months of leadership experience

Required Skills: Merchandising Techniques, Point of Sale (POS) Systems, Training and Coaching, Labor Law Compliance, Shrink Reduction Programs

Benefits: Associate discount, EAP, Smoking cessation, Bereavement, 401(k) Associate contributions, Child care & cell phone discounts, Pet & legal insurance, Credit union, Referral bonuses., Those who meet service or hours requirements are also eligible for: 401(k) match, Those who meet service or hours requirements are also eligible for: medical/dental/vision, Those who meet service or hours requirements are also eligible for: HSA, Those who meet service or hours requirements are also eligible for: health care FSA, Those who meet service or hours requirements are also eligible for: life insurance, Those who meet service or hours requirements are also eligible for: short/long term disability, Those who meet service or hours requirements are also eligible for: paid parental leave, Those who meet service or hours requirements are also eligible for: paid holidays/vacation/sick, Those who meet service or hours requirements are also eligible for: auto/home insurance discounts, Those who meet service or hours requirements are also eligible for: scholarship program, Those who meet service or hours requirements are also eligible for: adoption assistance