IT Service Desk & Security Analyst (18-mth… at MaRS… · Toronto

About MaRS

MaRS Discovery District (@MaRSDD) is a charitable organization and North America’s largest urban innovation hub, dedicated to helping high-growth technology companies succeed. With a focus on climate, health sciences and other emerging technologies, MaRS supports startups tackling some of the world’s most pressing issues. Through its world-class facilities, strategic programs and partnerships, MaRS accelerates the adoption of groundbreaking Canadian technology and bolsters a globally competitive innovation ecosystem. MaRS is the place where you can play a meaningful role in the innovation economy.

We understand requirements on a job posting can be daunting. If you're passionate about the role and believe you can make a meaningful impact, we want to hear from you, even if you don't meet every listed qualification. We’re always looking for great talent to join our team on planet MaRS. 

We actively encourage all candidates to apply, including equity-deserving communities, including those who identify as BIPOC, racialized, women, people with disabilities, and people with diverse gender identities, expressions and sexual orientations. 

We want you to be comfortable being your most authentic self throughout our recruitment process. Please reach out to careers@marsdd.com if there’s anything we can do to make your experience more accessible and inclusive, including accommodations. Include 'Accessibility Request' in your subject line.

About the Position

The IT Service Desk and Security Analyst is to provide exceptional, timely support to MaRS users, ensuring reliable and secure access to IT services and applications. The role involves:

• Serving as the point of contact for all end-user IT issues, diagnosing and resolving problems quickly.
• Assisting with the implementation of basic security best practices and responding to low-level cybersecurity incidents.
• Managing end-user accounts, applications, and endpoint security.
• Creating and maintaining clear documentation for common service desk processes and security protocols.

This is an 18-month contract.

Key Responsibilities

• Work with the Service Desk team on IT support tickets, prioritizing and resolving end-user IT issues.
• Manage Google Workspace Products & Services (Mail Delivery & Security, Google Shared Drives, and administration on other G Suite core services), focusing on user provisioning and support.
• Perform basic security monitoring and triage alerts from End-Point Security (Jamf Protect and Microsoft Defender) and other tools.
• Provide day-to-day management on Active Directory/Entra Services for user accounts, groups, and application access.
• Manage Identity Provider functionality to ensure Single-Sign-On access and end-user application assignment.
• Monitor backups for Servers and Google Workspace
• Assist users with security awareness and best practices, including password management and phishing reporting.
• Act as a technical resource to the Service Desk Team for resolving complex end-user issues.
• Create documentation on applications, services, and troubleshooting steps for end-users and the Service Desk team.
• Continuous learning on new technologies, especially in endpoint management and security.
• Complete various tasks assigned by management.
• Work independently to triage, investigate, and resolve IT issues while collaborating effectively with the Service Desk team and cross-functional stakeholders to ensure timely, consistent support.
  

Required Skills/Experience

• Post-secondary education or technical training in Information Technology, Computer Science, or a related field, or an equivalent combination of education, training, and practical experience
• 3+ years of technical experience in a Service Desk or IT Support role
• Strong problem-solving skills and attention to details
• Excellent written and verbal communication skills for user support.
• Passion for learning new technology & AI utilization to improve and implement automation and security
• Good understanding with the current Cloud technologies (AWS, Office 365, Google Workspace and Identity Providers)
• Cybersecurity best practices

Nice to have:

• 5+ years of technical experience (Medium Corporate & Startup environment) 
• Good understanding of current Cloud Technologies (Office 365, Google Workspace and Identity Providers).
• Experience with ticketing systems (e.g., FreshService) and remote desktop tools.
• Proficiency in supporting and troubleshooting end-user devices running Mac and Windows operating systems.
• Experience administering Windows Server, Active Directory/Entra ID, and Linux systems in enterprise environments
• Proficiency with scripting tools for automation and operational support
• Hands-on experience with cloud, hybrid, and virtualized infrastructure, including AWS and virtualization platforms
• Working knowledge of Infrastructure as Code, configuration management, and automation practices
• Experience managing Microsoft 365 and Google Workspace environments
• Understanding of enterprise storage, backup and recovery, and business continuity practices
• Knowledge of system hardening, patching, monitoring, and infrastructure health management
• Understanding of cybersecurity best practices, including endpoint protection, identity and access management, vulnerability remediation, and security compliance
• Experience supporting or working within security-focused environments, including incident response, access controls, and audit readiness
• Familiarity with AI-enabled workplace tools and the ability to support, evaluate, and adopt emerging technologies that improve service delivery, automation, and end-user productivity

Applications will close at 12pm EDT on May 26, 2026. However, we may close the posting earlier if we receive a high volume of qualified applications or if the position is filled before the deadline. We encourage interested candidates to apply as soon as possible.

This posting is for an existing vacancy. 

Applicants must be legally eligible to work in Canada, reside in Ontario and be willing to work out of our Toronto office (101 College Street) a minimum of 3 days per week.

Salary Range: $80,000 - $93,000, extended healthcare benefits, lifestyle spending account, and paid time-off.

Our Applicant Tracking System, BambooHR, does not use Artificial Intelligence (AI). From time to time MaRS may use AI in our screening, assessment, and selection processes. 

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