Customer Service Executive at Mars in Shanghai, Shanghai, China

Customer Service Executive Location: CHN-Shanghai-Shanghai Job Description: Handling all types of order through different devices:OMS(Ordering Management System), telephone, fax, Wechat, Website and other sources. Process sales and invoices so that customer orders are dispatched, invoiced, paid accurately and on time. Answer internal enquiries and customer enquiries on product availability, prices, delivery times, and status of orders so that enquiries are dealt with promptly and accurately to drive customer satisfaction. Coordinate with Sales and 3PL for all operation issues to ensure on-time delivery of daily orders. Participate in supply chain innovative projects to support business growth and operation efficiency. Perform CS-related report/analysis to identify focus areas for continuous improvement. Mange the master data creation and for Customer Master and Item Master. Key Relationship: Reports to: Customer Service Manager Peers: Market Supply Chain Team Direct Reports: N/A Other key relationships: The role will be part of customer service team under Market Supply Chain Head. This role will be the day-to-day contact person of supply chain function to communicate with Sales and Customers The role will collaborate with internal stakeholders (Demand, S&F, CA teams) to deliver customer service-related tasks and requests. Job Specifications/Qualifications: 1. Education & Professional Qualification - Minimum 3 years experience - Degree qualified (preference), minimal Diploma in Business Administration or related field. 2. Knowledge/Experience - Proven ability to impart technical expertise to customers' advantage. - Experience in a multinational consumer goods company (FMCG) environment is desirable. - Has experience in managing customers' enquiries and expectations. - Excellent communication (both written & oral) in Chinese, English is the plus.