Wine Service Expert at Marriott… · Melbourne

As one of the Ladies and Gentlemen of The Ritz-Carlton, you are the most important asset in our service commitment to our guests. By joining us as a F&B Service Expert/Wine Expert, we not only meet, but also exceed, our guests’ expectations - you embody the legendary service that makes us a leading luxury brand. A career at The Ritz-Carlton is filled with honesty, respect and the opportunity to grow your career.

Position Summary:

• Join our Ladies and Gentlemen and assist with the restaurant service period, tending to the guests and exceeding their expectations
• Answer guest questions regarding all beverage related items including but not limited to origin, vintage and style of various wines.
• Serve and connect with guests throughout the complete food and beverage experience.
• Understand guest requirements, delivering service excellence with each guest experience
• Assist with the bar operational tasks if required
• Build and strengthen relationships with existing and new guests, exhibiting our legendary service and enabling future bookings
• Greet and engage guests in a friendly, professional manner.
• Polish cutlery and other items to maintain cleanliness and quality.
• Adhere to all health, safety, and hygiene regulations, and report maintenance or safety issues promptly
• Ensure prompt, accurate service with high standards of presentation.
• Collaborate with kitchen, bar, housekeeping, and front-of-house teams to ensure smooth operations.
• Take and process food and beverage orders, offer recommendations, and address guest inquiries or concerns.

About You:

• An up-to-date Victorian RSA
• Relevant experience in a similar role
• Wine Knowledge
• Ability to prepare essential cocktails
• Working rights in Australia
• Proficient in English and confident in delivering storylines to guest
• Enthusiastic to escalate your career
• Self-motivated, driven and energized in a fast-paced environment
• Armed with smart solutions and a can-do attitude

Benefits You Deserve

• Enjoy complimentary meals every day in our Employee Dining Room.
• You gain access to industry leading digital and classroom based training resources, plus opportunities for cross-exposure across departments.
• Earn more when you successfully refer a new employee. (Terms & Conditions apply)
• Birthday Perks: enjoy your special day with a paid day off
• We celebrate your success through awards and recognition events.
• Enjoy exclusive discounts on shopping, cinema tickets, technology, and more with mPerks.
• Opportunities to participate in a vibrant calendar of fun, associate-focused events.
• Dedicated appreciation events to honour your career milestones with the company.
• Travel the world with exclusive hotel discounts for you and your loved ones across Marriott International.
• 24/7 Assistance Programme offering confidential support for your mental, emotional, and financial wellbeing.
• Receive 20% off in all food and beverage outlets within Marriott properties.
• Relax and recharge with 20% off treatments in The Ritz-Carlton Spa.

Please note, all candidates applying for this role must have obtained the right to work in Australia. Documented evidence of eligibility will be required from candidates as part of our recruitment process.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

About the Team

At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.

Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.

Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.

In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.