Senior Manager, Partnership Operations, APEC at Marriott… · Singapore

JOB SUMMARY

The Senior Manager, Partnership Operations leads end-to-end project management for partnership launches across Asia Pacific (excluding China) and drives resolution of existing process hurdles for strategic partnership projects in the region. This role will report to the Vice President, Loyalty and Partnership and will be based in Singapore.

Marriott Loyalty and Partnership team is looking for a quick learner and self-starter who can lead and support projects to support our most senior level of leadership within APEC. Strong analytical skills and a keen attention to detail are essential. The candidate should be able to develop project charters and Excel models with ease. At the same time, the candidate should also be intuitive and creative. They need to know how to develop stakeholder relationships and solve problems creatively with out-of-the-box thinking, all the while keeping in mind the needs of the business.

CANDIDATE PROFILE

Education and Experience

• Minimum 3-year degree from an accredited university in Business Administration, Communications or related major

• 8-10 years’ experience in management consulting, operations, business analysis, project management or related professional areas

• Experience of managing loyalty and card business projects will be preferred.

CORE WORK ACTIVITIES

Project framing and tracking

• Develop project charters, timelines with key milestones and activities

• Facilitating meetings with clear agendas and outstanding decisions

• Partners with deployment leads to track progress on projects

• Define success for each project with clear success metrics

• Be the POC for core partnership process hurdles including but not limited to fraud mitigation, tech error, accounting issues.

Stakeholder management

• Be comfortable to work with and manage c-suite stakeholders

• Demonstrate high levels of emotional intelligence to understand motivations, resolve conflicts, and identify unarticulated needs

• Take initiative to follow up with stakeholders who need to be informed about certain workstreams

• Nurture stakeholder relationships with maturity and the utmost professionalism

• Offers flexibility, patience, and an open-minded nature at all times

Communication

• Deliver simple, yet effective presentations and memos

• Practice principles of communications design – clearly shows information hierarchies on slides, balances text and visual content

• Write concisely and persuasively to articulate burning platforms, critical outstanding decisions, and next steps

Data analysis

• Create simple dashboards to summarize progress on key initiatives

• Synthesize quantitative data to construct insights

• Maintain perspective on project spend versus budget

• Note: Experience in Access, SQL, VBA, and other data analysis tools will be preferable

Coordination support

• Possess acute attention to detail and catch errors before deliverables are finalized

• Serve as a gut check on initiatives before they are deployed to ensure they meet strategic objectives and serve the business

• Set up calls, meetings as necessary to support larger project initiatives

Demonstrates flexibility in working across multiple time zones and effectively coordinating with cross-functional teams from various countries.

MANAGEMENT COMPETENCIES

Leadership

• Adaptability - Maintains performance level under pressure or when experiencing changes or challenges in the workplace.

• Communication - Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.

• Problem Solving and Decision Making - Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develops and evaluates alternatives and solutions, solves problems, and chooses a course of action.

• Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.

Managing Execution

• Building and Contributing to Teams - Participates as a member of a team to move toward the completion of common goals while fostering cohesion and collaboration among team members.

• Driving for Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.

• Planning and Organizing - Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements to accomplish goals and ensures work is completed.

Building Relationships

• Coworker Relationships - Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships.

• Customer Relationships - Develops and sustains relationships based on an understanding of customer/stakeholder needs and actions consistent with the company’s service standards.

• Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.

Generating Talent and Organizational Capability

• Talent Management - Provides support and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.

Learning and Applying Professional Expertise

• Applied Learning - Seeks and makes the most of learning opportunities to improve performance of self and/or others.

• Business Acumen - Understands and utilizes business information to manage everyday operations and generate innovative solutions to approach business and administrative challenges.

• Technical Acumen - Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges.

• Basic Competencies - Fundamental competencies required for accomplishing basic work activities.

• Basic Computer Skills - Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.). Strong analytical abilities, along with both written and verbal communication skills, enable effective understanding and resolution of process issues in a timely manner.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.  We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

About the Team

Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.