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Moonlight Agent (Night Receptionist) - W Prague at Marriott… · Prague
Skills
Job Description
As a Moonlight Agent, you are the face of W Prague during evening and overnight hours. You deliver bold, personalized service aligned with W’s spirit — creating memorable experiences from arrival to departure.
You manage check-ins and check-outs, handle guest requests, coordinate with departments, and ensure smooth night operations while embodying W’s Whatever/Whenever® philosophy.
Key Responsibilities
Guest Experience
Welcome guests warmly and professionally.Anticipate needs and provide tailored recommendations.Handle inquiries, concerns, and special requests with confidence.Deliver exceptional service to VIP and leisure guests.
Front Desk Operations
Process check-ins/check-outs and manage reservations.Verify payments and ensure billing accuracy.Assign rooms based on preferences and availability.Prepare reports and maintain shift logs.
Cash & Compliance
Process payments and balance cash bank.Follow accounting, safety, and emergency procedures.Protect guest privacy and confidential information.
Teamwork
Collaborate with Housekeeping, Engineering, Security, and other teams.Maintain professional communication and appearance standards.
What We’re Looking For
- Charismatic, confident, service-driven personality
- Strong communication and multitasking skills
- Detail-oriented with a proactive mindset
- Flexibility to work night shifts
- Holder of Valid EU Driving license
What we offer
- A stylish and inspiring work environment in one of Prague’s most exciting lifestyle hotels
- Global development opportunities within Marriott International
- 5 weeks of annual leave
- Staff meals during shifts
- Discounts on accommodation across all Marriott International hotels worldwide
- Public transport contribution
- Multisport or Muza
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
About the Team
W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.