Housekeeping Intern - Bvlgari Hotel Milano at Marriott… · Milano

Job Title: Housekeeping trainee
Department: Housekeeping
Reports to: Executive housekeeper

PURPOSE/SCOPE
To assist the Executive Housekeeper in the smooth and efficient operation of the housekeeping department ensuring maximum guest satisfaction, and adhering to the standards required by the hotel and assist in the planning process.

MAIN DUTIES:

• Responsible for the cleanliness of the entire hotel.
• Ensures that colleagues are aware of the relevance and importance of their activities and how they contribute to the department objectives.
• Responsible for the supervision and coordination of the housekeeping attendants to ensure that all tasks are carried out smoother and efficiently.
• Helps in maintaining record of all deep cleaning work, window cleaning, carpet shampooing …
• Follows-up on all out of order rooms.
• Ensures correct distribution and control of master keys
• Conducts inspections of corridors, public areas, back of house and rooms to ensure proper cleaning
• Ensures that all equipment is well maintained and properly handled.
• Handles guest complaints in accordance with the correct GIA form and reports all complaints to the Executive Housekeeper
• Checks log books and follows up on outstanding matters
• Assists in taking various inventories
• Communicates to colleagues the importance to meet the customer
• Ensuring the availability of the resources
• Actively promotes an awareness of customer requirements throughout the organization.
• Ensures that responsibilities and authorities are defined and communicated within the organization.
• Ensures appropriate communication processes are established

ADMINISTRATIONAL:
Assists in all administrative aspects of the departments ensuring that necessary clear and concise records are maintained.

OPERATIONAL:
Ensures through effective supervision that all services offered in the housekeeping department are always available and are carried out with the outmost efficiency and courtesy as per the department operations manual.
Liaises with outside laundry and technical service departments to ensure the smooth flow of linen supplies and repair work.
Liaises with the Front Office on anticipated guest check-ins, check-outs, room’s assignments and rooming list.
Liaise with F&B for special needs

FINANCIAL:
Assists in the preparation of the annual operational budget and CAPEX requirements
Is constantly aware of cost savings to ensure expenses are under control

COLLEAGUE HANDLING:

Ensures that all colleagues report for duty punctually wearing the correct uniform at all time.
Assists in the building of an efficient team of colleagues by taking an active interest in their welfare, safety, training and development.
Ensures that all colleagues provide a courteous and professional service at all times
Conducts performance appraisals of designated staff as required
Assists the housekeeping staff whenever necessary in performing all job functions
Conducts daily line ups
Ensures that all colleagues have a complete understanding of the hotel’s policy relating to fire, hygiene, health and safety.
Monitors and ensures that the Housekeeping staff performs their job functions to the hotel’s expected level of service.
Ensures that housekeeping staff is well trained and supervised.
Conducts training when required.

OTHER DUTIES:
Carries out any duties as assigned by the Executive Housekeeper.
Attends related meeting
Respond to any changes in the housekeeping function as dictated by the hotel