Guest Relations Officer (UBS Tower) at Marriott… · Hong Kong

Job Summary

• Responsible for overseeing the conference center or meeting rooms. Working with event team for setting up rooms before meetings, ensuring they are stocked with supplies (water, notepads, markers), and tidying them up afterward
• Responsible for issuing visitor badges, verifying credentials, and ensuring all guests sign in and out according to building security protocols
• Assist with basic concierge tasks like giving directions, recommending local restaurants, or calling taxis/rideshares for tenants and guests
• Handle incoming and outgoing mail, packages, and courier deliveries.

Job Requirements

• Diploma or Degree in Hospitality Management or related disciplines
• A team player with outgoing personalities
• Passionate and service oriented
• Excellent command of written and spoken Chinese and English

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

About the Team

At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.

Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.

Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.

In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.