Marriott International→
Front Office Manager at Marriott International in United Kingdom
ExperiencedOn-siteFull-timeUnited Kingdom
Job Description
Front Office Manager
Location: United Kingdom
Additional Information: This hotel is owned and operated by an independent franchisee, College Green Hotel Limited. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.
At Moxy, we don’t do ordinary. We’re bold, stylish, and unapologetically playful. Our vibe? Vibrant stays, buzzing social scenes, and unforgettable guest experiences.
Right in the heart of Belfast City, our Moxy is shaking up the scene — and we’re looking for a Front Office Manager who’s ready to lead the energy, own the guest journey, and bring serious personality to the front desk.
Your Mission
You’re the leader of the lobby, the driver of the vibe, and the force behind an unforgettable guest experience. Confident, energetic, and people-first, you’ll lead from the front — inspiring your team, owning operations, and making sure every guest interaction feels effortless, fun, and distinctly Moxy.
What You’ll Be Doing
- Leading the Vibe – You’ll take charge of the front desk and lobby, setting the tone for service, energy, and guest experience every single day.
- Owning the Guest Journey – From check-in to check-out, you’ll ensure every touchpoint is smooth, personal, and memorable.
- Managing the Team – Lead, coach, and develop a high-energy front office team, building a culture that’s confident, capable, and guest-obsessed.
- Running the Operation – Oversee daily front office operations including scheduling, arrivals, departures, and service delivery.
- Handling the Big Moments – Take ownership of guest feedback and escalations, turning challenges into standout experiences.
- Driving Performance – Maximise room revenue through upselling, smart inventory management, and strong commercial awareness.
- MOXY Hybrid Energy – Embrace the Moxy way of working, where front desk meets bar — supporting the social hub and keeping the atmosphere buzzing.
- Connecting the Crew – Work closely with Housekeeping, Maintenance, and the wider team to keep everything running seamlessly.
- Stepping Up – Act as Manager on Duty when required, leading the hotel with confidence and accountability.
What We’re Looking For
- Previous experience in a Front Office Manager within a hotel
- A natural leader — confident, motivating, and hands-on
- A people person who thrives on creating memorable guest experiences
- Strong communication skills and the ability to lead from the front
- Commercial awareness with a focus on performance and results
- Ability to multitask and stay cool in a fast-paced environment
- Comfortable with hotel systems and operations
- A true Moxy personality — bold, energetic, and full of character
We offer a competitive salary alongside a fantastic range of benefits, including hotel discounts across The MHL Hotel Collection and the wider Marriott portfolio. You’ll have access to excellent opportunities for career progression within a global brand, all while working in a vibrant, sociable environment where no two days are the same. This is a unique opportunity to lead the front office of one of Belfast’s most exciting hotels and play a key role in shaping the guest experience.
This company is an equal opportunity employer.
frnch1