Director, Food & Beverage Business… at Marriott… · Shanghai

We kindly suggest Chinese mainland candidates to apply via the link below:

https://app.mokahr.com/m/social-recruitment/marriott/141002?hash=%23%2Fjob%2Fb0ae1c25-a14e-4dbb-a128-d6b3087b8be6%3Ffrom%3Dqrcode

JOB SUMMARY

The Director of Food & Beverage Business Development drives strategic growth by leading third-party R&B partnerships, executing F&B repurchase program and establishing centralized cloud kitchen supply chains to maximize increase revenue and operational efficiency in Greater China. The role is also to focus on strategies to grow F&B revenues to enable the department to utilize the funds to add resources, based in mainland China either Shanghai, Guangzhou, or Beijing office.

CANDIDATE PROFILE

Education & Experience

• At least 2 years’ degree from an accredited university, in Hospitality Management, Business Administration, or related major is preferred.
• 10 years’ experience in the food and beverage and generally in hotel operations in all levels of the operation and preferably a deep knowledge and understanding of global food & beverage concepts.
• Ideally the person will have experience in running their own business, though not essential.

Skills and Knowledge

• Demonstrated ability to work in a large international food and beverage and hotel environment
• Strong presentation and public speaking skills, exceptional project management and organizational ability with effective influencing and negotiation skills
• Computer skills (Microsoft excel, power point, lotus notes, word processing, internet research, software. Solid knowledge of financial tools (e.g. P&L, ROA, etc.)
• Negotiating and deal-structuring skills
• The ability to influence and interface with senior management, primarily owners and owner reps.
• Demonstrated understanding and use of market research and market trend information.
• Executes the organization’s mission, goals and objectives and demonstrates through ongoing and direct motivation, communication, group dynamics and leadership.
• Ability to travel 20%- 35% of available time.
• Absolute discretion and confidentiality regarding sensitive information.
• Ability to prepare and review legal agreements.

CORE WORK ACTIVITIES

Manage F&B Direct Digital Partners and Repurchase Program:

• Oversee and enhance F&B Direct Digital Partners (e.g., third-party operator for WeChat) and national & regional repurchase programs such as Club Marriott, through respective partners and vendors
• Drive property-level adoption, engagement, and repurchase rates to maximize customer loyalty.
• Develop scalable processes for off-folio loyalty initiatives to increase program efficiency.
• Establish standardized operating procedures (SOPs) for contracts, financial workflows, and performance reviews.
• Maintain and communicate program policies, terms & conditions to stakeholders.
• Resolve customer conflicts and operational issues in collaboration with subject matter experts and regional teams.
• Manage legal agreements and finance processes to ensure program compliance.
• Act as a liaison between customers, hotels, owners and continent policy teams to ensure seamless communication.
• Collaborate with regional operations team to implement remediation and enhancement efforts for program success.

Manage Third-party R&B Brand and Operator Partnerships

• Research, identify, and prioritize potential operator partners and third-party brands for strategic collaborations based on suitability, business impact, and latest market trends.
• Develop compelling, targeted pitch documents for hotel properties and owners to attract prioritized partnerships.
• Negotiate partnership terms and prepare Letters of Intent (LOIs) for formal agreements.
• Collaborate with legal to finalize Lease/License Agreements and manage partnerships effectively.
• Ensure timely delivery of concepts/plans from vendors, operators, suppliers, designers, and consultants for prioritized initiatives.
• Maintain regional project/deal trackers and signed agreements for accurate documentation.
• Curate the Marriott Brand Book (MBB) on the MGS platform with prioritized and vetted third-party brand profiles.
• Develop and update MGS resources (e.g., third-party process guides, brand directory, hotel presentation decks) to reflect prioritized partners and strategies.
• Align with Design & Development, Operations, and Technical Services for seamless execution of prioritized projects.
• Support F&B Expanded Services by developing SOPs, preparing agreements, and managing project billing efficiently.

Support on Cloud Kitchen Supply Chain Establishment (Central Kitchen)

• Collaborate with the GC Director of Culinary to develop and implement a centralized supply chain strategy for cloud kitchens, pulling through pilots and scaling successful models.
• Optimize costs through go-local procurement of ingredients, equipment, and consumables.
• Create standardized product portfolios, recipes, and implementation manuals for individual hotels within the central commissary, specifically codifying operational procedures for each major concept.
• Establish a qualified supplier database and identify a high-performance vendor list.
• Develop and negotiate commercial terms, service agreements, and compliance standards with approved suppliers to support scaled implementation.
• Ensure vendor compliance and product integrity across the supply chain in collaboration with Food Safety & Quality teams to enable successful concept rollout.
• Implement digital supply chain tools for efficient inventory management and logistics coordination during pilot phases and scaled operations.

Managing Projects and Priorities

• Develops specific goals and plans to prioritize, organize, and accomplish work for self and direct reports.
• Provides direction and assistance to other teams regarding projects. Determines priorities, schedules, plans and necessary resources to ensure completion of any projects on schedule.
• Analyzes information and evaluates results to choose the best solution and solve problems.
• Thinks creatively and practically to develop, execute and implement new plans or programs. Generates and provides accurate and timely results in the form of reports, presentations, etc.
• Plans, develops, implements, and evaluates the quality of the teams’ operations.
• Provides recommendations to improve the effectiveness of processes or programs.
• Understands and meets the needs of key stakeholders.
• Supports achievement of performance goals, budget goals, team goals, etc.

Leading Vision and Performance Management

• Champions innovation vision for product and service delivery.
• Communicates a clear and consistent message regarding goals to produce desired results.
• Makes and executes the necessary decisions to keep team moving forward toward achievement of goals.
• Provides targeted and timely communication of results, achievements and challenges to peers and leaders.

About the Team

Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.