Community Manager at Marquee Asset Management in Phoenix, AZ

Community Manager

Location: Phoenix, Arizona

Sunstone Property Management LLC is excited to announce that we are looking for a Community Manager. The purpose of the Community Manager is to effectively manage and coordinate persons, activities, and available resources to accomplish community objectives as set forth by the Regional Property Manager and property owner. These objectives include maximizing occupancy levels, income growth and community values.

Duties & Responsibilities

• Ensure the smooth running of our community in a fast-paced environment. Overseeing all operations including maintenance, lease administration, budgeting, forecasting, reporting, collections, evictions, vacancy anticipation, marketing, lease renewals, service contracts, expense control, audits, etc.
  
• Driving lease-up strategy to achieve occupancy and revenue goals within designated timeline. Conducts prospect tours, manages leads and outreach efforts.
• Driving revenues with your thorough understanding and analysis of competition and development of creative marketing programs.
  
• Providing superior customer service and communication to our residents and prospects to enhance customer satisfaction and increase renewals, revenue, reputation, and profitability. Complete lease/renewal paperwork to ensure completion of company standards.
  
• Track and evaluate advertising, and all client traffic.
  
• Develop, mentor, lead, and manage a high-performing, cohesive team, including leasing, customer service, maintenance, and management personnel, to maximize their engagement and minimize turnover.
  
• Supervise day-to-day operations of the entire on-site team, ensuring that all policies and procedures and onboarding processes are being followed.
• Train, support, and mentor other onsite team members.
  
• Maintain effective on-site staff through interviewing, hiring, and coaching team, as necessary.
• Maintain residents' files in accordance with the company’s standards.
  
• Maintain a positive living environment for community residents through prompt conflict resolution and consistent follow-up.
  
• Manage and maintain all aspects of the overall community budget and finances.
• Work with leasing staff to ensure that leasing/marketing goals are being met.
  

Competencies

• Effective communication and customer service skills
  
• Computer literate, including Microsoft Office Suite and internet navigation skills
  
• General office, bookkeeping and sales skills and excellent oral and written communication skills
  
• Determine leasing opportunities for staff and work on goal setting, improving the performance of each staff member.
  
• Occasional use of a golf cart may be necessary
  
• Must have a valid driver’s license and automobile insurance

Education and Experience

· Bachelors Degree is preferred

· Real Estate License preferred, but not required

· 3 + years of experience in property management

· 3 + years of direct management experience

· Knowledge of RealPage/Onesite or equivalent system

· Lease up Experience is preferred

Benefits

· Medical, Dental, Vision

· Life Insurance

· Short-Term and Long-Term Disability

· 401k | Company Match

· Paid Time Off

· 40% Discount to live onsite

· Cell Phone Allowance

This job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

Sunstone provides equal employment opportunity. Discrimination of any type will not be tolerated. Sunstone is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other characteristic protected by state, federal, or local law. We are a Drug-Free Workplace.