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Ford-Recall-Repair-Specialist at MarketSource in US-MA-Boston
Job Description
Ford-Recall-Repair-Specialist
Overview
About the Role
Do you enjoy working as a self-starter, staying active, driving throughout the day, and connecting with people face to face?
If so, this role is for you!
As a Recall Repair Specialist, you’ll be a friendly face helping vehicle owners act on important safety repairs. You’ll travel within your assigned area, most of your day on the road, visit customer’s latest registered address, educate them to understand the open recalls, and gain approval for you to facilitate a repair onsite.
This role is heavily focused on customer interaction, where building trust and confidently guiding conversations is key to success.
In addition to outreach, you will perform intermediate level approved repairs. Specific training is provided: however, light mechanical and tool knowledge is recommended.
Responsibilities
What You’ll Get to Do
Get out in the field and connect with vehicle owners face-to-face
Help people understand why recall repairs matter, and why they shouldn’t wait
Obtain customer authorization and explain the repair process clearly
Perform mobile recall repairs based on manufacturer guidelines and training
Answer questions, ease concerns, and confidently handle objections
Document completed repairs, parts usage, and outcomes in internal systems
Work independently while hitting goals and making a visible impact
Qualifications
What You Need
Required
High School Diploma (or equivalent)
Valid driver’s license + reliable transportation
1-3+ years of customer service/sales experience
Light mechanical/and or tool knowledge
Ability to complete and maintain required certifications for mobile repairs
Comfortable working independently
Ability to work Saturday and occasional travel
Strong communication, customer service, and follow-up skills
Physical ability to get in and out of vehicle, ascend and descend stairs, work in outdoor weather conditions, and move objects weighing up to twenty pounds.
Preferred Qualifications
Automotive technician background
Bilingual (English/Spanish)
Additional Information
Who We Are
At MarketSource, we create connections that drive results. As a trusted sales and customer experience partner to some of the world's leading brands, we help turn strategy into action, bringing products, services, and experiences to life where they matter most.
Whether supporting customers in-store, enabling field teams, or delivering operational excellence behind the scenes, our people play a critical role in helping brands grow and succeed.
What sets MarketSource apart?
Our people and the culture we've built together.
We empower our teams to take ownership, think boldly, and make an impact. Here, your ideas are valued, your contributions are recognized, and your career growth is supported every step of the way. If you're looking for an opportunity to learn, lead, and be part of something bigger, you'll find it at MarketSource.
Learn more about our team at https://www.marketsource.com/who-we-are/people-of-marketsource/
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. This role may be eligible for the following:
- Medical, dental & vision
- 401(k)/Roth
- Insurance (Basic/Supplemental Life & AD&D)
- Short and long-term disability
- Health & Dependent Care Spending Accounts (HSA & DCFSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
San Fran Candidates only: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Los Angeles Candidates only: We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.
Unincorporated Los Angeles County Candidates Only: Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Where applicable, in accordance with the Los Angeles County Fair Chance Ordinance for Employers, Candidates must satisfy all pre-employment screening criteria and may be disqualified due to criminal history because the requirements of this position, as outlined above, may include: access to valuable company assets; exercise of good judgment and performance of duties safely under work conditions that may be stressful including under supervision of client; access to sensitive personal or financial information; and/or access to objects that may be used to inflict injury or harm to others."
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