Consumer Loan Specialist at Mariner Finance in San Antonio, TX

Summary: Mariner Finance has been providing customers with creative lending options since 1927. The Consumer Loan Specialist role focuses on delivering exceptional customer service, processing loan applications, and achieving sales goals while ensuring compliance with relevant laws. Responsibilities: - Provide exceptional customer service by proactively solving problems, presenting loan solutions based on customer needs, and enthusiastically presenting all available sales products - Process credit loan applications. Analyze credit & financial information for current and potential customers - Proactively contact customers with past due balances to offer possible solutions and resolve delinquency - Achieve consistent results by meeting or exceeding expected individual and branch goals related to the sale of company products and services - Learn Federal, State, and Local Application Consumer laws to ensure compliant actions - Maintain a cash drawer, including processing payments and delivering daily deposits to specified financial institutions as required - May perform additional functions depending on market demand and branch staffing in order to provide consistent quality customer service Required Qualifications: - Minimum of one (1) year of experience in a customer service or sales position - High school diploma or equivalent - Reliable transportation required - Excellent written and verbal communication skills with the ability to communicate effectively with customers and company personnel - Working knowledge of Microsoft Office or similar programs with the ability to learn financial services programs - Ability to complete essential duties/functions in a timely, accurate manner - Demonstrated problem-solving skills and interpersonal skills in demanding situations - Must obtain applicable, required licenses to sell insurance products offered to customers by the branch - Must perform work related tasks at the assigned branch location except in the event of an emergency as determined by the company in consultation, as necessary, with applicable regulatory agencies Preferred Qualifications: - Cash Handling, selling and/or collecting experience - Some college coursework - Bilingual fluency in Spanish/English Required Skills: Customer service, Sales, Credit loan processing, Financial information analysis, Microsoft Office, Cash handling, Insurance licensing, Bilingual Spanish/English Benefits: Generous benefits package