Step Into Luxury Hospitality with Marina… at Marina Bay… · Singapore

Step Into Luxury Hospitality with Marina Bay Sands | Marketing Operations Career Fair Location: Marina Bay Sands, Singapore WE TAKE YOU ABOVE BEYOND Take your passion to the next level and work alongside other masters of their craft to build a fulfilling and rewarding career at Marina Bay Sands. Step Into Luxury Hospitality with Marina Bay Sands | Marketing Operations Career Fair Be part of something truly exceptional. Marina Bay Sands invites you to an Exclusive Marketing Operations Career Fair, offering a rare opportunity to join our elite team supporting Paiza –Our SignatureBespoke Gaming Experience, where personalised service and luxury hospitality meet at the highest level. If you are passionate about curating unforgettable guest journeys and aspire to work in a world-class environment, this is your chance to step into a role unlike any other. Event Details Date: 20 July 2026 Time: 10:00 AM – 5:30 PM Venue: Central Singapore (Full details will be shared upon confirmation) Entry: By Invitation Only (Shortlisted candidates will be notified via email. Do monitor your inbox and Spam folder) The Roles of Distinction Join a dynamic team delivering premium guest engagement and VIP experiences, with a salary range of SGD $3,300 – $3,500: Customer Relations Executive Paiza Executive Host Paiza Services Executive (Based at Perennial Business City, Jurong East) Please refer to the detailed Job Descriptions & Requirements below. Why This Opportunity Is Truly Rare Direct access to decision-makers in an exclusive setting Accelerated, same-day hiring possibilities A chance to join an elite team delivering bespoke experiences to high-value VIP guests Be part of a brand synonymous with prestige, discretion, and unparalleled service Your Moment Starts Here! Submit your application now to be considered! This is a highly selective opportunity—designed for individuals who are ready to elevate their careers into the world of luxury hospitality. *For interested applicants who are unable to attend the session on the stated date, an additional Marketing Operations Career Fair will be held at Kuala Lumpur Sentral in mid-August 2026. Further details will be shared at a later stage. Job Description & Requirements: Customer Relations Executive Provide excellent and delightful service to casino guests and assist them with their needs and requests. Assist guests with their trip arrangements and ensure prompt and close follow-up (e.g. hotel arrangements, transportation arrangements, dining arrangements, etc.). Conduct guided MBS Casino familiarization tours for guests. Introduce programs (with the relevant terms and conditions) to potential Paiza players. Proactively identify potential gaming patrons and work with Market Development Sales Team on host management. Provide personalized service and establish close rapport with assigned patrons. Engage guests through telemarketing calls and invite them for repeat visits and/or events and promotions. Collaborate with stakeholders (such as Sales, Transportation, Hotel Operations, Cage, Table Games, etc.) on guests’ feedback and with objective to enhance the service standards for guests. Assist with execution of Special Events and Promotions. Ensure compliance with the organization’s guidelines and regulations when carrying out work duties. Perform all other ad hoc duties as and when required. Paiza Executive Host Provide excellent and delightful service to all Paiza guests and assist them with their needs and requests. Meet and Greet guests at the checkpoints and assist with arrival and departure arrangements – i.e., Hotel Room, Luggage, Transportation, etc. Manage the Paiza Membership counters and assist with Paiza Membership enrollment. Assist guests with Paiza Programs opening and settlement. Prepare and ensure proper set-up of private gaming salons for Paiza guests. Assist with Special Events and Promotions. Conduct MBS Casino tours for Paiza guests. Work closely with stakeholders (such as Sales, Transportation, Front Office, Cage, Table Games, etc.) on guests’ requests and feedback, and ensure that excellent guest satisfaction is achieved. Ensure compliance with the organization’s guidelines and regulations when carrying out work duties. Perform all other ad hoc duties as and when required. Paiza Services Executive Attending to casino Patrons’ and internal stakeholders’ enquiries, requests and feedback through emails and/or calls ensuring that their needs are attended to timely and professionally. Follow up on outstanding enquiries, requests and feedback with Patrons and internal stakeholders. Confirm and process reservation requests for rooms, flights, transfers, attractions, restaurants and limousines, as required by Patrons and internal stakeholders. Registration of Patrons for casino events, tournaments and promotions. Process redemption of casino offers such as room, birthday and other promotions. Ensure that Patrons’ information, preferences and tier entitlements have been maintained and recorded accurately. Assist with the creation of casino programs. Assist retailers with manual adjustment of Destination Dollars (i.e. earnings and redemptions) and Sands Dollars (i.e. redemptions only). Work closely with the Sales Teams, International Marketing Operations, Player Development Operations, Hotel and VIP Services to ensure all arrangements have been made to meet Patrons’ requirements while maintaining the highest level of customer service. Help maximize room revenue by up-selling higher room categories to Patrons. Escalate to Supervisor all incidents and issues/matters which require further clarification(s) during the shift. Deliver professional, prompt and high-quality service experience to Patrons and internal stakeholders over the phone and email while maintaining Marina Bay Sands’ standards and departmental KPIs. Review and enhance processes and procedures to ensure efficiency of the operations. Perform all tasks in accordance with Marina Bay Sands policies and procedures, and in compliance with the respective local laws and regulations. Perform all other ad hoc duties as and when required. Job Requirement Graduates / Experienced Professionals with a strong passion for customer service excellence Prior experience in Customer Service, Sales, or Call Centre environments will be advantageous (Applicant without experience are welcome to apply) Customer-focused mindset with strong interpersonal skills, a collaborative team spirit, and effective problem-solving abilities Well-groomed with a professional and polished appearance Able to communicate confidently in Mandarin, with at least intermediate proficiency in English, to effectively engage with Mandarin-speaking guests Willing to work on a rotational shift schedule (Morning / Afternoon / Midnight), including Public Holidays (5-day work week) Comfortable working in a smoking environment (Not applicable for Paiza Services Executive position) Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore. Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company. Additional Locations: Perennial Business City, Singapore