Technical Support Specialist at Marigold in Remote

Summary: Marigold is a fast-growing marketing technology company that helps businesses build stronger customer relationships through its core platforms. They are seeking a passionate Technical Support Specialist to deliver exceptional user experiences and assist customers with technical challenges related to their marketing technology platforms. Responsibilities: - Develop deep expertise in our product suite to confidently support customer needs - Respond to customer inquiries via email and phone in a timely, accurate, and personable manner - Research, troubleshoot, and resolve technical issues, including complex or advanced cases - Provide best practice guidance to customers using our email marketing and automation tools - Escalate cases appropriately and collaborate cross-functionally to drive resolution - Share customer insights with Product and internal teams to enhance the in-app user experience - Maintain and contribute to internal documentation and knowledge resources - Stay current on new product features, updates, and evolving support processes Required Qualifications: - 1–2 years of experience in customer support or technical support roles - Experience in customer-facing environments - Strong problem-solving and troubleshooting skills - Demonstrated ability to manage multiple priorities in a fast-paced environment - Team-oriented mindset with a focus on collaboration and continuous improvement - Experience working in a remote or distributed team environment Preferred Qualifications: - Experience with Salesforce or similar CRM tools - Experience working with SaaS platforms - Familiarity with Slack and Google Workspace - Exposure to AI chatbots or AI-driven support tools Required Skills: Technical support experience Important Skills: Salesforce experience, SaaS platform experience Nice-to-Have Skills: Slack, Google Workspace, Exposure to AI chatbots, Team-oriented mindset Benefits: Medical/dental/vision insurance, Life/accident/disabilities insurance, Supplemental health benefits, FSA, EAP, Pet insurance, Generous time off (we call it Open Time Away) as well as paid holidays and a birthday benefit day off., Paid Volunteer Time, 401k plan with a company match on your contributions., Employee-centric and supportive remote work environment with flexibility., Support for life events including paid parental leave.