IT Site Services Supervisor

IT Site Services Supervisor Location: 301 S 4th Ave, Phoenix, AZ 85003 Posting Date 04/27/26 Application Deadline 05/04/26 Pay Range $76,500 - $125,000 annually Salary offers are based on the candidate's equivalent experience and internal equity with other employees within the same job classification. This position is not eligible for overtime compensation. Job Type Unclassified Department Enterprise Technology About the Position As the IT Site Services supervisor, this role is perfect for someone who thrives in dynamic environments and loves solving complex problems.  You’ll lead a talented team dedicated to ensuring seamless Desktop Support services for end users across the County. The position offers the excitement of developing and implementing customer service strategies, maintaining up-to-date knowledge of hardware support, and contributing to long-range systems planning. By directly supervising and mentoring your team, you’ll make a significant impact on efficiency and effectiveness, while interacting with various IT managers and support staff across the county. About Us Are you looking for a career in a dynamic organization that embraces a can-do spirit? Look no further than Maricopa County’s Enterprise Technology & Innovation! We are a team that prides ourselves on leveraging technology to create digital transformations. We look for ways to bring about innovative solutions while providing top-notch customer service. Apply today and become part of the team that makes a lasting impact on the future of technology at Maricopa County. Proud to Offer Work with a greater purpose Tuition reimbursement Exceptional work-life balance, with hybrid and alternative work schedule options Opportunities for growth and development within Maricopa County Low-cost, high-value healthcare for you and your qualifying dependents Child care benefits, including access to our on-site center, Maricopa County Kids Club, dedicated to serving Maricopa County families Paid vacation, sick time, and parental leave Extensive wellness program, including an incentive Enrollment in the Arizona State Retirement System, a defined retirement benefit requiring a 12% monthly contribution rate that includes a 100% employer match on Day 1 Want to learn more about the County’s Qualifying and Compensation Philosophy? Follow this link to learn more!  Work With Us | Maricopa County, AZ We Require Three years of related experience Bachelor’s degree in Computer Science or related field A combination of post-secondary education and/or job-related experience may substitute for the minimum qualifications on a year-for-year basis. We Also Value Six years of progressive experience in IT operations or related fields Three years in a supervisory or managerial role Experience working with multiple departments to implement IT solutions Experience with IT ticketing systems (e.g., ServiceNow, Zendesk) Proficiency in personal computer systems, LAN/WAN, software, hardware troubleshooting, and asset management tools Job Contributions Supervises and directs the work of IT operational support teams (e.g. help desk or PC/LAN); selects, trains, coaches, and mentors staff Develops and implements customer service strategies; maintains current knowledge of personal computers and hardware support Ensures support practices adhere to policy and procedure compliance, recommends changes, and adjustments to maximize efficiency Participates in budget preparation and administration Maintains current knowledge of asset and knowledge management, software architecture, and upgrade techniques Troubleshoots and resolves the most complex problems and ensures that division objectives are met Assists in the creation of IT operation strategies, personal computer strategies, and support standards Assists leadership on long-range systems planning Working Conditions Exerting up to 20 lbs. occasionally, 10 lbs. frequently, or negligible amounts constantly OR requires walking or standing to a significant degree. Position is typically office or administrative work and is not substantially exposed to adverse environmental conditions. Selection Procedure Consideration will only be given to candidates who submit online applications Candidates will be contacted primarily through email and their Workday online application profile Must pass a pre-employment background and/or fingerprint investigation as required by statute or policy, including drug and alcohol testing requirements for positions designated as safety-sensitive Maricopa County is an equal opportunity employer and is committed to providing equal employment opportunities to all applicants. If you require a reasonable accommodation during the application process or to perform the essential functions of the position under the Americans with Disabilities Act (ADA), please contact MHRFeedback@maricopa.gov to initiate the interactive process. Apply Now!