Contact Station Assistant at Maricopa County in Waddell, AZ

Posting Date

05/12/26

Application Deadline

05/17/26

Pay Range

Anticipated Hiring Range: $17.50 - $19.50 hourly
Full Pay Range: $17.50 - $25.50 hourly

Salary offers are based on the candidate's equivalent experience and internal equity with other employees within the same job classification. This position is eligible for overtime compensation for all hours worked over 40 in the designated workweek.

Job Type

Unclassified

Department

Parks and Recreation

About the Position

Do you love being surrounded by beautiful scenery and fresh air?

Come work with a diverse group of individuals and assist adventure-seeking customers in exploring Maricopa County's Parks. In this role, you'll explain the park's attractions with confidence and feel good knowing you enhanced the client experience!

Please note that this position will require working various shifts, including early mornings, nights, weekends, and holidays. Some of the locations are in remote areas of the park.

About Us

Welcome to the Maricopa County Parks and Recreation Department! From hiking on a barrier-free trail to horseback riding along a creek to testing your mountain biking skills and abilities on a competitive track, Maricopa County parks offer visitors the best of the Sonoran Desert.

At approximately 120,042 acres of parkland and 872 miles of trails, Maricopa County is home to one of the largest regional park systems in the nation. Currently, there are twelve parks in Maricopa County's regional park system. Each is unique and offers its visitors a wide variety of recreational opportunities.

The Maricopa County Parks and Recreation Department oversees the Maricopa Trail, a 315-mile trail system that encircles the valley and links all regional parks together. The department is staffed by a team of passionate employees, park hosts, and volunteers dedicated to providing park visitors with the best customer experience possible. Join us today!

Proud to Offer

• Work with a greater purpose

• Tuition reimbursement

• Exceptional work-life balance

• Opportunities for growth and development within Maricopa County

• Low-cost, high-value healthcare for you and your qualifying dependents

• Child care benefits, including access to our on-site center, Maricopa County Kids Club, dedicated to serving Maricopa County families

• Paid vacation, sick time, and parental leave

• Extensive wellness program, including an incentive

• Enrollment in the Arizona State Retirement System, a defined retirement benefit requiring a 12% per paycheck contribution rate that includes a 100% employer match on Day 1

• Want to learn more about the County’s Qualifying and Compensation Philosophy? Follow this link to learn more!  Work With Us | Maricopa County, AZ

We Require

• Six months of customer service/public contact experience

• High school diploma or GED

• A combination of post-secondary education and/or job-related experience may substitute for the minimum qualifications on a year-for-year basis 

Other Requirements

• May require regular vehicle travel between offsite locations, including other Maricopa County Parks or within the same park, of distances greater than 1 mile

• Walk to collect revenue in an outdoor climate with the possibility of temperatures over 100 degrees.

• Must possess or have the ability to obtain a valid Arizona driver's license by the time of hire

We Also Value

• One or more years of customer service/public contact experience

• Cash handling experience using a computerized point of sale system

• Customer service experience in a high-volume, fast-paced environment with the ability to multitask

• Proficiency in Microsoft Office Excel, Word, and Outlook

Job Contributions

• Accurately collect day-use, camping, and other applicable fees using cash registers or point-of-sale systems. Sell daily, seasonal, and annual passes, ensuring proper documentation and record-keeping.

• Welcome and assist park visitors by answering questions, offering guidance, and delivering information about park amenities, recreational opportunities, trails, and natural features.

• Monitor two-way radios and telephone systems for routine and emergency communications. Promptly report and document any emergency situations to the appropriate staff or law enforcement personnel.

• Conduct routine patrols of park facilities, including campgrounds and day-use areas, to ensure visitor compliance with park rules and regulations. Provide education and issue warnings when necessary.

• Explain park rules, natural resources, cultural history, and environmental policies to visitors to promote awareness, safety, and conservation.

• Balance the cash drawer at the beginning and end of shifts. Perform daily reconciliation of receipts, process credit/debit transactions, and prepare deposits in accordance with park financial procedures.

• Assist with maintaining cleanliness and organization, and performing light maintenance, in park offices, kiosks, and visitor service areas to ensure a welcoming and safe environment.

Working Conditions

• The position typically involves office or administrative work and may be subjected to extreme temperatures, wetness/humidity, respiratory hazards, and noise and vibration while working outdoors

• Incumbent may be subjected to moving mechanical parts, vibrations, fumes, odors, dusts, poor ventilation, chemicals, oils, extreme temperatures, inadequate lighting, workspace restrictions, intense noises, and travel.

• Exerting 20-25 lbs. occasionally, 10-25 lbs. frequently, or up to 10 lbs. constantly

• Machines, Tools, Equipment, Software, and Hardware: Computers, Phones, Point-of-Sale Systems, General Office Equipment (copiers, staplers, laminators, etc.)

• Protective Equipment Required: Closed-Toe Shoes, Safety Reflective Vests

Selection Procedure

• Consideration will only be given to candidates who submit online applications

• Candidates will be contacted primarily through email and their Workday online application profile

• Must pass a pre-employment background and/or fingerprint investigation as required by statute or policy, including drug and alcohol testing requirements for positions designated as safety-sensitive

 

Maricopa County is an equal opportunity employer and is committed to providing equal employment opportunities to all applicants. If you require a reasonable accommodation during the application process or to perform the essential functions of the position under the Americans with Disabilities Act (ADA), please contact MHRFeedback@maricopa.gov to initiate the interactive process.

 

Apply Now!