Community Service Representative at Maricopa County in Phoenix, AZ

Summary: Maricopa County is the 3rd largest health jurisdiction in the U.S., dedicated to making healthy lives possible. The Community Service Representative will serve as a frontline response to community inquiries, ensuring satisfaction and providing information while embodying the values of public service. Responsibilities: - Take community-member calls. Interview all callers to determine the nature of the call, with each call reviewing applicable guidance, while maintaining a clear understanding of current guidance to respond to community inquiries - Process calls received in accordance with policy and procedure, and be aware of call topics to appropriately identify those that warrant transfer to Epidemiology - Follow up applicable guidance calls with an email containing links to information shared, enabling callers to access current information and changes that may occur over time, which are updated on the referenced websites - Accurately report calls in the CARES Team Survey System to ensure each call is captured for use in data reporting, to support the Maricopa County Department of Public Health with community-based data - Support “Community Engagement” with outbound call projects that promote other groups and initiatives within MCDPH. These may include immunization and 2nd-dose projects, promotion of MCDPH “Strike Team” immunization events, shelter support, long-term care facility support, and other projects as requested of us - Accept additional responsibilities such as immunization records requests, CARES Team bookmark administration and processing, TTY phone inbound call management, data entry, and other requirements as requested Required Qualifications: - One year of customer service and/or community service experience - High School Diploma or GED - An equivalent combination of post-secondary education and/or job-related experience may substitute for the required experience on a year-for-year basis - Computer literacy – ability to send emails, review websites, and access online information - Within one month of hire, all employees will be required to provide evidence of immunity or receive immunizations for vaccine-preventable illnesses for any position within the Maricopa County Department of Public Health; required immunizations include MMR (measles, mumps, rubella), Tdap (whooping cough and diphtheria), Varicella (chickenpox), and annual Influenza; some positions require a Hepatitis B vaccine and/or a Tuberculosis test Preferred Qualifications: - Two or more years of experience in a Customer/Community Service role - Bilingual in Spanish and English Required Skills: Customer service, Community service, Computer literacy, Kindness, Bilingual Spanish, English Benefits: Tuition reimbursement, Exceptional work-life balance with a hybrid work schedule option, Opportunities for growth and development within Maricopa County, Low-cost, high-value healthcare for you and your qualifying dependents, Child care benefits, including access to our on-site center, Maricopa County Kids Club, dedicated to serving Maricopa County families, Paid vacation, sick time, and parental leave, Extensive wellness program, including an incentive, Enrollment in the Arizona State Retirement System, a defined retirement benefit requiring a 12% monthly contribution rate that includes a 100% employer match on Day 1