Field Service Techician at Marangoni… · Madison

Field Service Techician

Location: Madison, Tennessee

Field Service Technician

Marangoni Tread North America, Inc. | Technical Services

Turn Your Industrial Maintenance Experience into a Career with More Variety, Autonomy & Impact.

Are you an experienced industrial maintenance professional who enjoys troubleshooting equipment, solving complex problems, and working directly with customers?

At Marangoni Tread North America, Inc., we're looking for a Field Service Technician who wants more than routine maintenance.

This position combines hands-on technical work, customer relationships, problem-solving, equipment improvement, and travel. You'll become a key technical resource for our customers while working alongside our Technical Services team.

Why Join Marangoni Tread North America, Inc.?

More than routine maintenance.
You'll diagnose, repair, inspect, install, and refurbish industrial equipment while solving a variety of technical challenges.

Become the technical expert customer's trust.
You'll work directly with customers to troubleshoot problems, demonstrate equipment operation, provide technical guidance, and help keep their operations running effectively.

Your experience matters.
We value hands-on industrial maintenance experience. A technical degree or relevant military training is preferred, but candidates with other backgrounds and applicable experience are encouraged to apply.

Travel—and still have most weekends at home.
Travel can be up to 75%, but most travel occurs Monday through Friday. Weekends are typically free unless a large, pre-scheduled project requires otherwise.

Solve the problem—not just the symptom.
You'll have the opportunity to identify root causes and develop continuous-improvement initiatives that help prevent recurring equipment problems.

Job Summary

As a Field Service Technician, you will be a key point of contact for our customers, providing exceptional service and technical support.

This role primarily operates at our corporate warehouse but requires regular travel to customer locations. You will address technical needs, conduct annual process audits, and maintain high standards of customer satisfaction within the retreading industry.

Working collaboratively with the Technical Services team, you will install, repair, and refurbish industrial equipment to meet operational requirements.

General Accountabilities:

Diagnose & Repair
Utilize your technical expertise to identify and resolve equipment malfunctions using hand tools and testing equipment.

Perform Inspections
Conduct routine inspections to ensure equipment operates effectively and adheres to industry standards.

Customer Interaction
Demonstrate equipment operation to customers, provide clear instructions, and address customer questions or concerns.

Technical Analysis
Analyze test data, computer printouts, and trouble reports to determine repair requirements and appropriate repair methodologies.

Documentation
Develop detailed repair documentation and instructions that empower customers to manage their own repairs.

Customer Satisfaction
Elevate customer satisfaction by delivering industry-leading service and effectively managing account-specific issues.

Job Qualifications

Education

• Technical degree preferred and/or relevant military training.
• Candidates with other backgrounds and applicable work experience are encouraged to apply.

Experience

• Minimum of 5 years of industrial maintenance experience.
  

Skills

The successful candidate should demonstrate:

• Excellent verbal and written communication
• Troubleshooting
• Complex problem-solving
• Critical thinking
• Service orientation
• Active listening
• Technical proficiency
• Strong interpersonal skills
• Proficiency in Microsoft Office 365
• Sense of urgency
• Strategic prioritization
• Adaptability
• Ability to identify and develop continuous-improvement initiatives through root-cause analysis

Physical Requirements & Work Environment

• Work occurs indoors and outdoors across office, manufacturing-floor, and warehouse environments.
• Exposure to loud noise, dust, dirt, and smoke may occur.
• Appropriate protective safety clothing and equipment—including proper attire, shoes, gloves, and goggles—may be required as needed.
• The position involves prolonged periods of standing or sitting and extensive use of measuring devices and machinery.
• Candidates must be comfortable planning and executing travel up to 75% of the time.
• Most travel occurs Monday through Friday, with weekends typically free unless large, pre-scheduled projects arise.

The Opportunity

If you have built your career around industrial maintenance and troubleshooting and are ready for a position where your technical knowledge can have a greater impact, this could be your next move.

We're looking for someone who can solve the problem, communicate the solution, earn the customer's trust, and continuously look for ways to make equipment and processes better.

Bring your technical experience. We'll give you the opportunity to use it in the field.

Apply today to join the Technical Services team at Marangoni Tread North America Inc.

Equal Employment Opportunity & Accommodation

Retreading Systems North America is an equal opportunity employer. Applicants who require a reasonable accommodation during any part of the application or hiring process may contact Human Resources.