New Car Sales Manager at MAP Automotive Group in Southfield, MI

New Car Sales Manager

Job Description

At MAP Automotive, we strive to make every customer a customer for life. Happy employees create happy customers, and every team member plays a critical role in our success. We are committed to delivering the exceptional service, value, and experience our customers have come to expect.

We are seeking a driven, hands-on New & Used Car Sales Manager to lead daily sales operations, develop a high-performing team, drive customer satisfaction, and grow both new and pre-owned vehicle sales. The ideal candidate will be highly engaged with customers, proficient in managing phone, internet, and showroom opportunities, and experienced in used vehicle acquisition and inventory management.

What We Offer

• Medical, Dental, Vision, and Disability Insurance
• 401(k) Plan with Employer Contributions
• Paid Time Off and Vacation
• Paid Training and Professional Development
• Employee Vehicle Purchase Program
• Long-Term Career Growth and Stability

Responsibilities

• Lead daily sales operations
• Maintain a strong presence on the showroom floor and actively engage with customers.
• Drive customer follow-up efforts and ensure timely communication with showroom, phone, internet, and unsold customers.
• Recruit, train, coach, and develop a high-performing sales team.
• Foster a positive, accountable culture focused on customer satisfaction and results.
• Acquire quality used vehicle inventory through trades, direct purchases, service drive opportunities, and market sourcing.
• Manage inventory levels, pricing, merchandising, and reconditioning processes.
• Monitor CRM activity and ensure consistent follow-up and lead management practices.
• Analyze sales performance and implement strategies to achieve dealership goals.
• Work closely with the General Manager to meet sales objectives and forecasting targets.
• Maintain exceptional customer satisfaction through proactive engagement and relationship building.

Qualifications

• Previous automotive sales management experience required.
• Toyota and/or Lexus experience strongly preferred.
• Experience with used vehicle acquisition, appraisals, and inventory management.
• Strong customer relationship and follow-up skills.
• Proficiency in CRM-driven sales environments; Eleads and CDK experience is a plus.
• Proven ability to lead, motivate, and develop a sales team.
• Excellent communication, organizational, and time-management skills.
• Comfortable with heavy phone, internet, and showroom customer interaction.
• Professional appearance and valid driver's license with a clean driving record.

MAP Automotive is an equal opportunity employer and prohibits discrimination and harassment of any kind as protected by federal, state, and local laws.

The opening now gets right to the point while still highlighting leadership, customer engagement, and used-car responsibilities.