Senior Quality Engineer at Manulife in Toronto, Ontario, Canada

Senior Quality Engineer Location: Waterloo, Ontario Join our Affinity Insurance Technology Team! Does change excite you? Do you want to be part of the team that redefines how we get work done? We are changing the way we develop, and we want you to be part of it! We are growing our Team to power world-class customer and employee experiences through software and engineering skills. The customer is at the focus of everything we do, and those end users rely on our products daily. We believe in the value of empowering engineers with the resources to tackle critical problems for the future of the business, which is why we need you! We’re looking for a Senior Quality Engineer to join our team to help us with our goal of leading and building a quality engineering culture by taking a collaborative approach to quality and test automation within our team. This means not just writing test automation but setting patterns and standard methodologies, advocating for them, and working with software engineers. We want you to sit with developers and pair program and be an advocate and a SME instead of a gatekeeper. Position Responsibilities: Lead and mentor quality engineers across squads, removing blockers and promoting quality standard methodologies. Advocate for quality within Agile teams and collaborate closely with developers, Product partners and other stakeholders Develop and maintain test plans, cases, scripts, and reports based on user expectations and requirements. Complete automated and regression tests, analyze failures, and track defects through the full Jira workflow. Build, debug, and maintain automated test scripts using Cucumber, WebDriver IO, Artillery Identify AI and automation opportunities, evaluate QA bottlenecks, and implement process improvements. Track key QA metrics such as defect density, defect frequency, and first-time pass rate. Prepare and deliver formal quality audit reports. Required Qualifications: Bachelor’s degree in Computer Science or related field, or equivalent experience 7+ years Quality Engineer experience Experience with JavaScript, React, Node.js, and microservice technologies. Familiarity with Microsoft tools and Azure environments Knowledge of Agile, DevOps, CI/CD, and related tools Proficiency with testing tools and  frameworks such as WebdriverIO, Cucumber [ UI / API / Data] , Artillery [Performance]. Ability to create comprehensive test strategies and automation frameworks. Skill in translating user and business requirements into testable expectations. Strong analytical skills with a structured approach to solving complex issues. Preferred Qualifications: Strong communication skills , ability to provide constructive feedback and take initiative. Willingness to mentor junior engineers and collaborate across teams. Capability to make independent decisions and lead small groups when needed. When you join our team: We’ll empower you to learn and grow the career you want. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. As part of our distributed team, we’ll support you in shaping the future you want to see. The role being advertised is an existing vacancy. About Manulife and John Hancock Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html. Manulife is an Equal Opportunity Employer At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com. Referenced Salary Location Waterloo, Ontario Working Arrangement Hybrid Salary range is expected to be between $113,000.00 CAD - $163,000.00 CAD Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location. Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact hr@manulife.com for more information about U.S.-specific paid time off provisions. We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement. Additional Locations: Toronto, Ontario