Product Manager, Digital Enablement &… at Manulife · Toronto

We are seeking a Product Manager, Digital Enablement & Transformation to own and deliver a portfolio of digital products and capabilities that support enterprise digital initiatives. This role sits alongside other Product Managers as a peer, each accountable for distinct but interconnected products within a broader digital ecosystem.

This role is ideal for a self-directed product manager who is comfortable operating across strategy, planning, and execution, translating complex business problems into scalable digital solutions, and managing delivery across multiple products and roadmaps simultaneously.

You will work closely with business, technology, data, and design partners to shape product direction, drive delivery, and ensure adoption, while contributing to the cohesion and consistency of the overall digital enablement strategy.

Position Responsibilities: 

Product Strategy & Planning

• Partner with leadership and stakeholders to shape product strategy aligned to enterprise digital and transformation priorities

• Define and evolve product vision, objectives, and success metrics for assigned products

• Own and manage multiple product roadmaps concurrently, balancing neart-erm delivery with longer-term strategic outcomes

• Apply structured prioritization frameworks to assess trad-eoffs across products, initiatives, and stakeholder needs

• Contribute to cross-product planning to ensure alignment, sequencing, and dependency management across the portfolio

Product Delivery & Execution

• Accountable for planning, execution, and end-to-end delivery of assigned digital products and capabilities

• Translate strategy into clear epics, user stories, acceptance criteria, and backlog priorities

• Actively participate in agile ceremonies including sprint planning, backlog refinement, stand‑ups, and reviews

• Collaborate closely with engineering, design, and data teams to support efficient and high-quality delivery

• Oversee user acceptance testing and support release readiness and rollout activities

• Identify risks, dependencies, and blockers early, and proactively drive resolution

Product Discovery & Problem Definition

• Work with stakeholders to understand user personas, journeys, pain points, and unmet needs

• Facilitate discovery activities to explore problem spaces and validate solution approaches

• Break down ambiguous or complex problems into actionable product increments

• Leverage qualitative and quantitative inputs to inform roadmap and backlog decisions

Change Management & Adoption

• Support adoption planning and go-to-market activities for new features and capabilities

• Partner on training, communications, and onboarding artifacts to support stakeholder readiness

• Track adoption and usage metrics to assess product performance and inform iteration

• Gather feedback and continuously refine product strategy and execution approach

Stakeholder Alignment

• Build and maintain strong relationships with stakeholders across business, technology, and operations

• Establish regular touchpoints to ensure transparency and alignment on roadmaps and priorities

• Clearly communicate progress, decisions, risks, and trade offs

• Navigate competing priorities while keeping delivery focused and outcomes oriented

 

Required Qualifications: 

• 3–5 years of experience in product management, digital delivery, or related roles

• Experience using product and delivery tools (e.g., Jira, Confluence)

• Experience delivering digital products, platforms, or transformation initiatives

• Experience working with engineering teams and engaging on technical concepts (e.g., APIs, integrations, environments)

• Familiarity with digital platforms, enablement products, or enterprise solutions

• Demonstrated ability to manage multiple initiatives or products in parallel

• Experience working in cross-functional environments with design, engineering, and business partners

• Bachelor’s degree required

• Product management or agile certifications (CSPO, SAFe, Pragmatic Institute, etc.)

 

Skills and Capabilities:

Product Strategy & Planning

• Strong ability to connect business objectives to product strategy and roadmaps

• Experience planning and managing multiple roadmaps across multiple products

• Structured thinker who can frame problems, assess options, and recommend clear paths forward

• Comfortable operating in ambiguity and helping teams move from problem to plan

Product Execution

• Solid grounding in product management fundamentals, including:

  • Backlog ownership and prioritization

  • User story and requirement writing

  • MVP definition and iterative delivery

• Experience working in agile delivery environments

• Able to balance speed, quality, and scope when making delivery decisions

• Organized, proactive, and accountable for outcomes

Collaboration & Communication

• Strong stakeholder management and facilitation skills

• Able to communicate effectively with both technical and non‑technical audiences

• Comfortable influencing without formal authority

Preferred Qualifications

• Experience supporting enterprise scale digital enablement or modernization initiatives

• Background in financial services, insurance, or other complex organizations

• Experience supporting change management and organizational adoption

• Familiarity with data-informed product decision-making or AI-enabled capabilities

 

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

#LI-Hybrid 

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.

Referenced Salary Location

Toronto, OntarioHybrid

Salary range is expected to be between

$92,900.00 CAD - $142,900.00 CAD

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact hr@manulife.com for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.