Marketing Assistant - AdminAdvantage at Manulife · Waterloo

At Manulife Group Benefits Operations, the AdminAdvantage team connects people, technology, and expert services to simplify benefits administration and deliver a seamless experience for our clients and their members. Our vision is to be the industry’s trusted partner for innovative benefits solutions. 
 
As a Marketing Assistant, you’ll help deliver clear, meaningful communications that support members through every stage of their benefits journey. You’ll support the creation, customization, and execution of member marketing communications for AdminAdvantage clients, ensuring members receive accurate, timely, and easy-to-understand information. 
 
This entry-level role is ideal for someone who enjoys writing, coordinating details, and working across teams to ensure members receive accurate, timely, and easy-to-understand information. 

Position Responsibilities:

• Build and customize member marketing communications for AdminAdvantage clients, supporting: New client implementations, Annual enrolment and re-enrolment campaigns 

• Develop and customize member-facing communications, including: Emails and letters for members on leave , Apology and service recovery communications,Client-specific and member-friendly FAQs 

• Deploy templated email communications, ensuring accuracy, consistency, and alignment with brand and compliance guidelines. 

• Coordinate translations in 200+ languages, working with internal and external partners to support diverse member populations. 

• Perform quality checks to ensure all communications are accurate, complete, and client-approved prior to distribution. 

• Track timelines, manage updates, and support documentation to ensure communications are delivered on schedule. 

• Contribute to continuous improvement efforts by identifying opportunities to streamline communication templates and processes.

Required Qualifications:

• 0-2 years of experience

• A diploma or degree in Marketing, Communications, Business, or a related field, or equivalent experience.  

• Interest in member-focused marketing and communications, particularly in a regulated or professional services environment. 

• Experience with email communications, content development, or translation coordination is an asset but not required.

Preferred Qualifications:

• Strong organizational skills and the ability to manage multiple tasks and deadlines. 

• A collaborative mindset with a willingness to learn and incorporate feedback. 

• Proficiency in Stensul and Office 365 (Word, PowerPoint, Excel, Outlook). 

• Knowledge of Group Benefits or AdminAdvantage is an asset. 

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

#LI-HYBRID

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.

Referenced Salary Location

Waterloo, OntarioHybrid

Salary range is expected to be between

$43,875.00 CAD - $73,125.00 CAD

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact hr@manulife.com for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.