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Coordinator, Behavioural Insurance at Manulife · Waterloo
Job Description
This role provides an opportunity to support the delivery of Manulife Vitality and behavioural insurance initiatives through strong coordination, organization, and execution support across multiple workstreams. The Coordinator, Behavioural Insurance plays a key role in enabling strategy, program management, governance, and implementation activities by handling tracking, documentation, reporting preparation, and day‑to‑day coordination. By providing reliable support and ensuring work is well organized and visible, this role contributes to Manulife’s mission to deliver impactful behavioral and wellness programs for customers. The role offers broad exposure across business, technology, and vendor partners and the opportunity to build experience in program delivery and governance within a complex environment.
Position Responsibilities:
Provide coordination and execution support for program and project activities, including initiative planning, execution tracking, UAT preparation, launch readiness, and post‑delivery follow‑ups.
Maintain schedules, action logs, dependency trackers, documentation, and status artifacts to support effective program management and governance.
Support business case development, strategy materials, and planning activities by gathering inputs, organizing content, and maintaining version control.
Assist with annual planning, road‑mapping, and prioritization activities by coordinating timelines, consolidating inputs, and tracking deliverables.
Support governance and risk activities by maintaining logs, trackers, and documentation related to risks, issues, dependencies, and controls.
Compile inputs and maintain reporting tools and dashboards to support program progress reporting and leadership updates.
Coordinate administrative and operational tasks, including document management, meeting logistics, list maintenance, and partner coordination.
Serve as a first point of intake for member or partner inquiries as required, ensuring items are documented and routed to the appropriate owner.
Required Qualifications:
3-5 years’ experience in business analysis/requirements development supporting small to medium initiatives/projects
University Degree in Finance or Business
Preferred - Agile Experience – Proficiency in drafting user stories with clear solution criteria
Knowledge of testing procedures, case development and expected results
Ability to be flexible and adaptable, handle multiple demands and competing priorities, and meet deadlines
Demonstrated excellence in customer service
High degree of professionalism and initiative
The desire to learn new things and perform activities across multiple roles to drive the success of the business
Strong interpersonal skills with the ability to influence across multiple levels and effectively interface with internal and external partners to drive results
Skilled problem-solver and decision-maker
1-3+ years of investment or relevant business experience, preferably in investment operations or investment research.
Strong analytic skills and an ability to quickly synthesize large volumes of information.
Strong written and verbal communication skills.
Ability of work independently and on multiple projects simultaneously.
When you join our team:
We’ll empower you to learn and grow the career you want.
We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team, we’ll support you in shaping the future you want to see.
The role being advertised is an existing vacancy.
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.
Manulife is an Equal Opportunity Employer
At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.
Referenced Salary Location
Waterloo, OntarioWorking Arrangement
Salary range is expected to be between
$59,100.00 CAD - $98,500.00 CADEmployees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location.
Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact hr@manulife.com for more information about U.S.-specific paid time off provisions.
We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.