Business Systems Analyst at Manulife in Waterloo, Ontario, CA

Join our Insurance Technology Team!

We’re modernizing advisor- and client-facing platforms to deliver secure, scalable, and efficient digital experiences for our customers and business partners. In this role, you’ll help translate business needs into clear technical delivery—partnering closely with product, engineering, and architecture teams to support microservices that enable Insurance and Investment capabilities.
 

You’ll thrive here if you enjoy working across both modern cloud-native services and established systems, and you’re energized by solving problems collaboratively in an agile environment. You’ll have the support of a dynamic team that values shared ownership, practical delivery, and continuous improvement.

Position Responsibilities:

• Participate in agile ceremonies and partner with stakeholders across the organization to understand objectives, clarify needs, and assess impacts to systems and users

• Interpret high-level solution designs and help translate them into delivery-ready plans and timelines

• Break down designs into clear technical user stories, acceptance criteria, and supporting documentation that guide engineering and testing

• Coordinate and organize the delivery of stories and engineering tasks to support incremental, reliable releases

• Collaborate with product managers, analysts, engineers, architects, and other team members to create and maintain delivery artifacts (e.g., user stories, approvals, test evidence, outcomes)

• Support prioritization across multiple initiatives by helping teams align on what matters most and why

• Perform functional testing, identify defects, and support re-testing to ensure quality outcomes

• Partner with team members to analyze issues, identify root causes, and prevent recurrence

• Identify opportunities to improve system effectiveness and streamline agile delivery practices

• Build and maintain a clear, organized repository of system and delivery documentation

Required Qualifications:

• Experience as a Business Systems Analyst, Technical Analyst, Quality Analyst, Software Engineer, or similar role supporting technology delivery.

• Strong analytical, conceptual, diagnostic, and problem-solving skills

• Clear written and verbal communication skills, including the ability to facilitate discussions across technical and non-technical stakeholders

• Ability to balance business priorities with delivery complexity, risk, and implementation effort

• Strong planning and organizational skills, including comfort supporting multiple initiatives in parallel

• Experience working in an agile delivery environment

• Demonstrated ability to learn new business processes, technologies, and tools

Preferred Qualifications:

• Post-secondary education or equivalent practical experience

• Experience with tools such as JIRA and Confluence

• Exposure to insurance, investment, or financial services platforms

• Interest in mentoring, sharing knowledge, or helping improve team practices

Even if you don’t meet every qualification, we encourage you to apply. Many great candidates grow into a role through transferable skills and learning on the job. 

 

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.

Referenced Salary Location

Waterloo, OntarioHybrid

Salary range is expected to be between

$86,100.00 CAD - $136,100.00 CAD

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact hr@manulife.com for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.