Manmachine Car Care
Customer Support Executive at Manmachine Car Care in Noida(Sector 63)
Skills
Job Description
* Handle customer inquiries via phone, email, chat, or social media in a timely and professional manner
Resolve customer complaints and issues while maintaining a high level of customer satisfaction
Provide accurate information about products, services, and company policies
* Document customer interactions, feedback, and resolutions in CRM systems
* Escalate complex issues to the appropriate internal teams when necessary
* Follow up with customers to ensure issues are fully resolved
* Maintain a strong understanding of company products and updates * Meetorexceedindividual and team performance metrics (CSAT, response time, resolution rate)
• Inbound&OutboundCalls • DoubleTickHandling • Follow-uponLeads • FeedbackCalls • Digital DSRUpdate • PanIndiaWarranty • GoogleReviewDataMaintenance • POSLearning • DLFpromotional Message • ManagerRemarksandSalespan India• FeedbackCalls • ValuecardTop-upCalls • LearnSRDashboard
Qualifications
* Bachelors degree or equivalent experience (preferred)
* Proven experience in customer support, customer service, or a related role * Excellent verbal and written communication skills
* Strong problem-solving and conflict-resolution abilities
* Ability to multitask and manage time effectively * Proficiency in MS Office and CRM tools
* Customer-centric attitude with a positive and professional demeanor Preferred Qualifications
* Experience in a call center or support environment
* Familiarity with ticketing systems (Zendesk, Freshdesk, Salesforce, etc.)
* Ability to work in shifts, including weekends or holidays (if required)