Product Manager at Mandolin in San Francisco, CA

ABOUT MANDOLIN Nearly every disease will become treatable in our lifetimes. Mandolin is laying the clinical and financial infrastructure to get groundbreaking treatments to patients faster, powered by AI agents. Mandolin partners closely with the largest healthcare institutions in the US, covering more than $10B drug spend across the country. We're backed by Greylock, SV Angel, Maverick, SignalFire, and the founders of Vercel, Decagon, and Yahoo. WHY WE NEED YOU Mandolin’s agent platform is redefining how healthcare and life sciences organizations operate—bringing AI-driven decision-making and automation to some of the most complex, high-stakes workflows in the industry. Our Product Managers sit at the intersection of deep technical problem solving and customer-centric discovery. As a Product Manager at Mandolin, you’ll own core modules of our platform while also embedding with customers to understand their most complex workflows. You’ll translate those insights into AI-driven solutions that are reliable, intuitive, and scalable. This is a highly cross-functional, customer-facing role that will shape both Mandolin’s product and the way healthcare organizations operate. WHAT YOU’LL DO - Own the strategy, roadmap, and execution for one or more core product modules. - Partner directly with customers, clinicians, and enterprise stakeholders to uncover workflows and pain points. - Translate field insights into actionable requirements and a clear roadmap for Engineering and Design. - Drive the full product lifecycle—discovery, design, launch, and iteration—balancing speed with long-term scalability. - Define and track success metrics using data and customer feedback to guide prioritization. - Collaborate closely with Engineering, Customer Success, and Deployment Strategists to ensure end-to-end delivery and adoption. - Advocate for customer needs while aligning with Mandolin’s broader company strategy. MUST-HAVE EXPERIENCE - 5+ years of product management (or equivalent) in enterprise SaaS, AI/automation, or complex workflows. - Proven ability to own a product area end-to-end—from strategy through delivery. - Strong technical fluency; able to engage engineers on APIs, integrations, systems tradeoffs, and AI-powered workflows. - Excellent customer-facing skills—adept at embedding with users, conducting research, and translating insights into solutions. - Strong communicator with relationship-building skills across technical and business stakeholders. - Comfortable operating in fast-paced, ambiguous, and early-stage environments. NICE-TO-HAVES - Experience building or deploying AI/LLM-powered products in production. - Domain expertise in healthcare, life sciences, biotech, or enterprise operations. - Prior customer-facing experience in deployment strategy, solutions engineering, or consulting. - Familiarity with agent frameworks (e.g., AutoGen, CrewAI, LangGraph) or workflow orchestration tools. - Strong product instincts with a bias toward experimentation and iteration.