Security Supervisor at Mandarin… · Hong Kong

Mandarin Oriental, Hong Kong is looking for a Security Supervisor to join our Security team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental, Hong Kong is the group's flagship hotel, and an icon in its own right. Having delighted guests with award-winning service and impressive facilities since 1963, it is the much-loved address for those seeking an exclusive sanctuary in the heart of this exciting metropolis. Besides 447 luxurious guest rooms and suites, the hotel features a Club Lounge as well as an extensive SPA and wellness area. In addition to its 13 banqueting spaces, Mandarin Oriental, Hong Kong is home to nine highly individual bars and restaurants, including much-loved greats and one Michelin-star venue, offering guests a series of elevated dining experiences This iconic hotel is the epitome of contemporary luxury combined with Oriental heritage. We believe that our colleagues play an integral role in our success and are committed to providing a caring, motivating and rewarding working environment.

In additional, Mandarin Oriental, Hong Kong is embarking upon a transformative renovation with an investment over USD100 million and will be unveiling new and enhanced offerings incorporating new elegant guest accommodation designs, and the introduction of exciting dining and wellness experiences, including the arrival of globally renowned chefs, Daniel Boulud and Daniele Cason in 2026.

About the job

Based at the Mandarin Oriental, Hong Kong within Security Department in Hong Kong, the Security Supervisor is responsible for completing responsibilities for hotel as security needed. The Security Supervisor reports to the Security Manager.

As Security Supervisor, you will be responsible for the following duties:

• Provide supervisory guidance and support to all Security Officers;
• Perform Hotel security daily duties such as access control, regular patrol and incident handling;
• Arrange the duties for the shift and be responsible for the efficient discharge of duties by subordinates;
• Assist in the development and implementation of Standard Operating Procedures for the Department;
• Respond to all accidents and assist guests / staff during emergency situations;
• Prepare, review and follow-up on all incident, loss and accident reports;
• Monitor CCTV, Perimeter-Alarm System, and Fire Life Safety System;
• Protect and safeguard all guests and staff, their belongings and all hotel assets.

As Security Supervisor, we expect from you:

• At least 3 to 5 years related working experience;
• Experienced in report writing and in carrying out investigations;
• Knowledge of CCTV, BMS & AFA systems;
• Honest, Self-motivated and Responsible;
• Holder of valid Security Personnel Permit;
• Holder of First Aid, CPR and AED Training is an advantage;
• Fluent in Cantonese, and basic English & Mandarin;
• Shift duty is required.

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Health & Colleague Wellness. Finding the right worklife balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.

We’re Fans. Are you?