Director of Social Media at Mall of America in East Rutherford, NJ

American Dream, developed by Triple Five Group, is an unparalleled mix of world-class entertainment, retail, and dining, comprising more than 3 million square feet just minutes away from New York City in East Rutherford, New Jersey. American Dream is home to leading attractions, including DreamWorks Water Park, Nickelodeon Universe Theme Park, LEGOLAND Discovery Center, SEA LIFE Aquarium, Big SNOW Ski Hill, Dream Wheel – a 300-foot observation wheel overlook the NYC skyline, as well as attractions debuting soon such as The Game Room Powered by Hasbro and G.I. Joe Laser Tag. American Dream’s immersive luxury shopping and dining experience – The Avenue – features Saks Fifth Avenue, Hermès, Saint Laurent, Dolce & Gabbana, Carpaccio, a fine-dining Italian restaurant, and much more. The retail collection is further expanded with flagship locations for Aritzia, H&M, PRIMARK, Uniqlo, Sephora and Zara; as well as the Toys R Us global flagship, the only standalone location in the U.S, and the world’s first and only “candy department store,” IT’SUGAR.

For more information on American Dream, visit www.americandream.com or find us on Instagram @americandream and TikTok @americandream_official.

KEY OBJECTIVE(S):
The Director of Social Media will lead the strategy, execution, and evolution of American Dream’s organic social, influencer, and overall content ecosystem. This role is responsible for building a best-in-class social capability that drives cultural relevance, earned attention, and measurable business outcomes across brand perception, foot traffic and revenue.

As a senior marketing leader, this role will manage and develop a multidisciplinary team spanning social media management, influencer partnerships, and content creation. The Director will work in close collaboration with Paid Media, CRM, Digital, PR, and Events Marketing to ensure social functions as a full-funnel growth engine—from awareness and consideration through conversion and loyalty.

This is a highly visible, hands-on leadership role requiring strong on-site presence to capture real-time moments, activate experiences, and translate the energy of American Dream into compelling, platform-native storytelling.

Primary Responsibilities
• Define and own American Dream’s organic social and influencer strategy across platforms (Instagram, TikTok, YouTube, X, Reddit, Linkedin, emerging platforms).
• Establish and execute a clear point of view on how social drives brand equity, earned media, cultural relevance, and performance outcomes.
• Build a scalable creator and influencer ecosystem that supports always-on content, tentpole moments, and commercial priorities.
• Set the roadmap for evolving American Dream’s social capabilities, including creator-led storytelling, UGC systems, and emerging platform formats.
• Lead, mentor, and develop a high-performing team of social media managers, influencers/creator managers, and content creators.
• Define operating models, workflows, and standards for content planning, production, publishing, and community management.
• Build internal creator capability and establish clear roles across in-house, freelance, and partner resources.
• Foster a culture of experimentation, speed, and accountability grounded in data and insights.
• Oversee the end-to-end organic content pipeline, from ideation and production to publishing and optimization.
• Own influencer and creator partnerships, from strategy and sourcing to briefing, execution, and performance evaluation.
• Maximize earned media impact by designing content, incentives, and creator programs that drive UGC participation and are highly shareable.
• Ensure content authentically reflects American Dream’s experiences, attractions, retail, dining, and events.
• Partner closely with Paid Media and Performance Marketing to ensure organic and influencer content supports full-funnel objectives.
• Collaborate with CRM, Digital, PR, and Events teams to align messaging, timing, and audience strategy.
• Establish frameworks for linking social and influencer activity to business KPIs, including traffic, ticket sales, and on-property revenue.
• Support paid amplification strategies with creator-led and high-performing organic content.
• Define and track success metrics across brand, engagement, earned reach, and revenue impact.
• Build weekly and monthly reporting that translate social performance into clear business insights and optimization strategies for senior leadership.
• Leverage cultural, platform, and audience insights to continuously optimize strategy and execution.
• Champion test-and-learn approaches, using data to inform creative, partnerships, and investment decisions.

DESIRED QUALIFICATIONS:
• 10+ years of experience in social media, content, influencer, or digital marketing, with leadership experience at scale.
• Proven track record of building and leading high-performing social and creator teams.
• Deep expertise in organic social platforms, creator ecosystems, and influencer marketing.
• Strong understanding of how social integrates with paid media, CRM, PR, and digital marketing.
• Experience tying social and influencer efforts to measurable business outcomes.
• Exceptional storytelling instincts combined with a data-driven mindset.
• Comfortable operating in fast-paced, highly visible, experiential environments.
• Excellent stakeholder management and executive communication skills.

American Dream is an equal-opportunity employer and is committed to providing a workplace free from harassment or discrimination. All employment decisions are to be made without regard to race, color, age, gender, sexual orientation, religion, marital status, pregnancy, national origin/ancestry, citizenship, physical/mental disability, military status, or any other basis prohibited by law