Dispatch Coordinator at MakeSpace in Kitchener, Ontario

Dispatch Coordinator

Location: Kitchener, Ontario

Who is Make Space Storage?

Make Space (www.makespacestorage.ca) is a Canadian-owned and operated company providing self-storage, portable storage, and specialty storage solutions across Canada. Through a growing portfolio of brands and locations, we help residential, commercial, and industrial customers store, move, and manage their space needs.

Our continued growth is driven by a commitment to customer service, operational excellence, and building strong teams that support our expanding network of facilities and portable storage operations. We are now located in 6 provinces from BC to Quebec, and have a portfolio of over 65+ locations

We are looking for a Dispatch Coordinator to join our Kitchener team and support operations throughout the Kitchener Waterloo area.

Position Summary

The Dispatch Coordinator plays a critical role in ensuring the efficient delivery and movement of portable storage containers throughout Kitchener Waterloo area. Based in our Kitchener office, this position coordinates daily dispatch activities, supports fleet and yard operations, manages customer communications, assists with accounts receivable activities, and provides administrative support for our growing portable storage business across the Tri-city Area.

Key Responsibilities

• Coordinate daily delivery and pickup schedules across the Tri-city Area.
• Work closely with company drivers and third-party transportation providers to ensure efficient routing and service delivery.
• Obtain quotes and dispatch for third-party carriers and transportation partners.
• Monitor delivery progress and ensure customer commitments are met.
• Update dispatch, rental, and customer management systems with accurate information.
• Coordinate container inventory, yard organization, and equipment availability.
• Ensure containers are prepared, released, and available for scheduled deliveries.
• Respond to customer inquiries by phone, email, and in person.
• Process customer payments and maintain accurate records.
• Conduct customer collection and accounts receivable follow-up calls.
• Review and approve operational invoices and vendor charges as assigned.
• Support accounts payable and administrative functions for regional operations.
• Manage vehicle maintenance schedules
• Coordinate fleet insurance renewals, vehicle inspections, licensing requirements, and compliance schedules.
• Support drivers with mobile technology, tablets, and dispatch applications.
• Maintain accurate records within company operating systems and SharePoint.

Qualifications

• Minimum 3 years of dispatch, logistics coordination, transportation, or operations experience.
• Strong customer service and communication skills.
• Experience managing multiple priorities in a fast-paced environment.
• Proficiency with Microsoft Office Suite, including Outlook, Excel, Word, Teams, and SharePoint.
• Strong organizational, administrative, and problem-solving abilities.
• Comfortable learning and using multiple software platforms and technology tools.
• Ability to work independently while collaborating with operational teams.
• Experience with Omniview, SiteLink, or similar systems is considered an asset.
• Accounts receivable, collections, fleet administration, or yard operations experience is preferred.

Schedule:

• Monday to Friday, 8:30 AM – 5:00 PM (On-Site)
• Some weekends from time to time.

Salary:

• $56,000 - $60,000 CAD per year

Equal Opportunity Employer: We are an equal opportunity employer and are committed to inclusive and accessible hiring practices. Employment decisions are based on qualifications, skills, and business needs. We welcome applications from all qualified individuals.

Use of Artificial Intelligence: We may use AI-enabled tools to support parts of our recruitment process, including sourcing candidates or screening through external job boards. These tools are used to assist our team and do not replace human decision-making.