Mainsail Lodging & Development→
Guest Experience Associate Part Time at Mainsail… · Glendale
Job Description
We’re looking for enthusiastic, fun, and energetic people who take the work seriously, but not themselves. Let’s see if we’re a fit. We hope so.
Do you have hospitality and customer service experience? Stay Sojo Furnished Living provides furnished corporate apartments nationwide and has a great opportunity for a Guest Services Attendant in Glendale, AZ. In this position you will be delivering exceptional guest services to in-house guests. As well as conducting quality inspections of units between guests and monitoring the property on a routine basis.This position will be part-time approximately 24 hours a week, with occasional flexibility needed.
The specific hours for this position are:
Thursdays – Overnight from 11PM to 7AM
Saturdays – Typically 10AM-6:30PM
Sundays – (Might vary) but typically from 10AM-7PM
What you have
High School Diploma or Equivalent
1+ years operations, housekeeping and/or customer service experience in a similar field of work
Exceptional customer service skills
High emotional intelligence
Genuine desire to help others
Excellent communication skills, both verbal and written
Ability to interact patiently, tactfully, and diplomatically with internal and external guests
Bilingual a plus
What you’ll do
Maintain friendly and welcoming attitude towards guests
Maintain professional relationship with guests, clients, vendors and all staff.
On the overnight shift, you will be responsible for ensuring each guest has checked out with the Stay Sojo team member (You) before departing. You must collect signatures and keys from each guest and inform the appropriate party should anyone lose their keys.
Address guests' service needs in a professional, positive, and timely manner
Inspect units upon checkout for cleanliness and condition of furnishings between guests. Supply unit with additional guest supplies when necessary.
Monitor the property during stated coverage hours, including evenings and weekends to ensure a quiet and peaceful environment for all residents
This position may require involvement in special projects and initiatives as they arise. Candidates should be adaptable and open to taking on diverse tasks to support the company's evolving needs.
Physical Demand
Ability to sit or stand for extended periods of time.
Ability to communicate clearly.
Corrected vision to normal range.
Ability to drive/transport self and others.
Ability to travel on occasion for meetings.
Ability to work long hours as required.
Mental Demands
Make sound judgments quickly.
Work on multiple tasks, making appropriate progress towards deadlines.
Able to work independently, take direction, and provide direction to others.
Manage differing personalities.
Maintain the highest degree of confidentiality.
Ability to work effectively in stressful, high-pressure situations.
Ability to effectively handle challenges in the workplace, including anticipating, preventing, identifying, and solving problems as necessary.
As a Guest Services Attendant, you must be self-motivated, problem-solving in nature, and well organized. You should also be friendly, energetic and assertive as well.